Services Manager – Complex Needs & Community

Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Services Manager – Complex Needs & Community
Reference number: 381
Responsible to:
Chief Operating Officer

Hours:

37.5 Hours per week

Contract:

Maternity cover 1 year, subject to extension
Salary: £39,500 - £42,000 per annum
Based:
The Herts Mind Network Wellbeing Centre closest to home
Area covered:
The role requires travel across Hertfordshire to our Wellbeing centres, community partnerships and external organisations
About Us
For over 50 years, we have supported the people of Hertfordshire with their mental health. We offer a range of Community Support services which provide advice, information, onward referral and holistic outreach support to people who are experiencing mental ill-health or who need help with their mental wellbeing. Our high quality services are flexible and we help people to resolve real-life difficulties and to improve their own independence, quality of life and wellbeing.

Each year, we help 15,000 people experiencing mental ill health.
We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising.
About our Complex Needs & Community Services
The successful candidate will manage and develop the Complex Needs and Community Teams at Hertfordshire Mind Network. The Services Manager will be responsible for leading a variety of services currently including the Flourish (asylum seekers and refugees) contract and the Bounce Back (hospital services) contracts. As the services grow and develop, other services/projects may sit under this post.
About the role
The role requires travel across Hertfordshire to our Wellbeing centres, community partnerships and external organisations and is responsible for a team of staff and volunteers who work within Complex Needs and Community teams across Hertfordshire county.
As a Services Manager you will be an integral part of the Senior Management Team (SMT) and work in partnership with Complex Needs Team Leaders and the other Service Managers across the Charity. Reporting into the Chief Operating Officer (COO) you will be directly responsible for the efficient and effective delivery of two or more of our Services and a key member of the Herts Mind Network Safeguarding team.
Responsibilities of the post
 
* Support the COO with effective running of the complex needs and community services.
 
* Build strong relationships and liaise with commissioners and partner organisations.
 
* Manage the Flourish contract
 
* Manage the Bounce Back services which includes A&E link workers, Daylight service, Bounce Back Emergency Department services and Bounce Back inpatient services.
 
* Work closely with all key delivery partners across the system to ensure the service is responsive, inclusive and easy to access.
 
* Support the development of services by promoting and being responsive to changing needs.
 
* Ensure the embedded influence & participation of lived experience and service users and to actively seek the views and feedback from clients in order to shape and improve delivery.
 
* Oversee the recruitment and management of client facing staff.
 
* Embed HMN Safeguarding policies and be a strong safeguarding level 3 champion and manage/support referrals.
 
* Ensure all policies and procedures are current, understood by staff and that they are working within…