HVAC Service Manager

HVAC Service Manager
Package – HVAC Service Manager

• Basic Salary: £65,000 – £70,000 per annum (DOE) + Bonus

• Company Vehicle or Car Allowance + Fuel Card

• Full-Time, Permanent Position

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Location:

Watford

Company Overview – HVAC Service Manager
Our client is a well-established and growing HVAC and mechanical services business, delivering servicing, maintenance and technical support across a portfolio of commercial sites.
Due to continued growth, they are looking for an experienced and capable HVAC Service Manager to take responsibility for a portfolio of sites, leading a team of engineers and ensuring the efficient delivery of planned, reactive and remedial works.
This is a varied role combining technical support, team management, customer relationships, commercial responsibilities and day-to-day service operations, making it an excellent opportunity for an experienced HVAC professional looking to take the next step in their career.

HVAC Service Manager – Role and Responsibilities

• Manage a portfolio of sites, providing support across all HVAC equipment while managing a team of field-based engineers

• Lead the service team, providing guidance and support on operational and technical issues

• Oversee the maintenance, servicing and repair of HVAC equipment and coordinate the service team accordingly

• Resolve customer issues, problems and complaints, proactively addressing them to ensure they are concluded in a timely manner

• Identify potential technical or operational issues proactively and provide effective solutions

• Act as the key escalation point for technical queries from engineers and clients

• Support the sales team with all service and technical-related enquiries

• Prepare accurate and high-quality quotations and proposals for service, remedial and replacement works

• Review engineer reports, service worksheets and job sheets to ensure works have been completed correctly and identify any additional requirements

• Prepare, issue and chase quotations through to completion

• Order parts and coordinate the delivery of materials required for service and repair works

• Manage and coordinate the booking in of parts and ensure engineers have the correct equipment and materials required

• Manage the engineers' queries and provide technical and operational support

• Manage the engineers' diaries, scheduling and allocation of works to ensure efficient resource utilisation

• Manage and participate in the on-call rota

• Attend client meetings and manage client KPIs, service levels and performance

• Prepare and review RAMS to ensure works are carried out safely and in accordance with company procedures

• Ensure effective refrigerant management and compliance across the service operation

• Support P&L reviews and management sign-off processes

• Manage the warehouse, ensuring stock, parts and equipment are correctly organised and available when required

• Monitor service performance, KPIs and operational activity, reporting into senior management

• Build and maintain strong relationships with clients, engineers and internal teams

HVAC Service Manager – Skills and Experience Required

• Strong background within the HVAC or Mechanical Services industry

• Previous experience managing or leading a team of HVAC engineers

• Strong technical understanding of HVAC equipment and mechanical building services

• Experience managing a portfolio of commercial sites and service contracts

• Experience across planned preventative maintenance, reactive maintenance and remedial works

• Strong understanding of engineer reports, service worksheets, RAMS and technical documentation

• Experience preparing and managing quotations and proposals

• Commercially aware with an understanding of P&L and service profitability

• Excellent customer service and…