Event Technology & Delegate Engagement Manager; FTC

Join to apply for the Event Technology & Delegate Engagement Manager (FTC) role at IGD (Institute of Grocery Distribution)

2 days ago Be among the first 25 applicants

Join to apply for the Event Technology & Delegate Engagement Manager (FTC) role at IGD (Institute of Grocery Distribution)

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from IGD (Institute of Grocery Distribution)

Job title - Event Technology & Delegate Engagement Manager (12 month FTC)

Location - near Watford, Herts

Salary - competitive salary + great benefits

Can you make sense of ever-changing event technology?

We are looking for an event technology and delegate engagement expert who can ensure a positive attendee experience at our memorable events.

About the role

IGD Events bring people and thinking together through compelling experiences that create meaningful, memorable and actionable content. We engage with and create communities, share valuable insights and make people and business more successful.

This role is crucial to IGD, using and driving event technology to provide market-leading customer service and interaction that ensures each attendee has the best possible experience – of both the event and IGD.

You will be able to make sense of ever-changing functionality and how different layers of technology work together, evaluating the objectives from all angles, using your project management skills to implement processes and solutions and deliver the objectives of each event.

You will be a strategic influencer that brings to life the event proposition within an event technology platform and an attendee engagement expert with deep understanding of planning and execution throughout the event cycle.

You will provide market leading customer service that ensure each attendee has the best possible experience

This role covers Customer trade briefings, IGD engagement activity and our leadership briefings. It also covers face to face and virtual platforms.

The responsibilities

Reporting into Head of Event Operations and managing Delegate Engagement Administrator these include:

The customer engagement experience

Responsibility for the overall delegate journey and the delivery of event technology, along with the data aspects of IGD events.

Creating and delivering event technology and delegate engagement solutions to meet event objectives. Implementing process change and improvements across event technology

Researching new technology applications and ways to innovate with the current platform to both enhance the delegate experience and improve the delegate awareness and understanding of IGD.

Looking for opportunities to drive commercial activation and awareness through our technology

You will be responsible for the delegate journey and management to create a positive, consistent and unified customer and delegate experience in a joined up way across all our events.

Effective and efficient delegate registration onsite, including the sourcing and management of suitable technology.

The data journey

Working with the customer insight, finance and IT teams, you’ll be responsible for maintaining an integrated data journey. You will be accountable for data accuracy, identifying, implementing improvements and prioritising issues for all customer registration information.

Planning & communication

By keeping the delegate’s requirements and value at the heart of every message, you’ll be creating communication plans across a complex attendee matrix, making sure that tone of voice and messaging is delivered in collaboration with the rest of the marketing and communication activity.

What you bring

• Extensive knowledge and a passion for event technology platforms with a good understanding the nuance of different systems
• A proven track record of implementing dramatic process change and improvement across event technology
• Wide-ranging experience in attendee management with large scale events, both virtually and onsite
• The team management skills to guide and implement…