Senior Account Manager FTC

About the company

We are the company - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems lt for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.

WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counselin a single company –powered by exceptional talent and our agentic marketing platform, WPP Open,to help our clients navigate change, capture opportunity and deliver transformational growth. For more information,

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

As part of the Client Services Department, you playa central rolein the business and are pivotal to the smooth running of your account. You willbe required to have a thorough understanding of all areas of the business andbe responsible for managing projects from brief to final delivery on time and budget. You will be client focused and require good communication,organisation and time management skills to manage both your clients and internal departments, while always focusing on quality,processand profitability.

You will be working within the client's Activation Account team, implanted onsite working on behalf of the client. You will attend TJX office in Watfordtwo/three timesa week and occasionally work from thethe company office in London. You will deliver projects, working with TJX's onsite in-house creative team. You willbe responsible for managing projects from briefing to final delivery, ensuring that TJX stakeholders, clients and agencies, adhere to set timings to ensurea timely delivery of all projects.

You will be working on a range of Digital Media projects, such as Web, Email and Paid Media

• Immerse yourself in the client's brand and offering
• Prepare client proposals
• Present and deliver creative work appropriately – take ownership of your work and ensure best in class delivery of work to a high standard
• Provide weekly status reports, accompanied by a meeting or call as per client needs
• Provide agendas and detailed contact reports following all client meetings
• Set and manage client expectations deliverables andtimeframes
• Escalate all serious client issues to your line managerimmediatelyand recommend solutions wherever possible
• Identify areas for improvement of existing workflow and processes which couldbenefitthe company and/or the client
• Build strong day to day relationships with all clients and agency stakeholders – communication is key
• Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow

• Co-ordinate between all relevant parties, this might be internally within the client TJX, internally withinthe companyor with other agencies and 3rdparty partners of TJX.
• Consistently deliver against all contractual obligations include SLAs and KPIs
• Manage client projects from brief to delivery ensuring final materials are on time and of the highest quality
• Follow agreed workflows and utilise relevant project management tools that the client uses – Workfrontand Trello.
• Ensure clear division of responsibility for appropriate filesat each stage of the project
• Where project managers/producers are involved, take responsibility for ongoing communication, tracking
• project progress and…