Tusker Contract Admin Advisor

** End Date
** Sunday 01 March 2026
** Flexible Working Options
** Flexibility in when hours are worked
** Job Description Summary
** Based in Watford
** Job Description**
* *
* JOB TITLE:

** Contract Management Advisor
* ** SALARY:** £30,609 rising to £31,809 as April 2026
* ** LOCATION(S):
** Watford
* ** HOURS**:
Full-time
* ** WORKING PATTERN**:  Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained. As an inclusive employer, we offer Workplace Adjustments for colleagues with disabilities (including long-term health and neurodivergent conditions) where reasonable.

This might include flexibility with office attendance, location, and working patterns.
** About this Opportunity
** The efficient, effective and accurate end to end management of the administration and customer interactions of all in life and end of contract agreement amendments.  To also support the Team, Customers and Drivers by carrying out accurate administrative duties, whilst expanding your skillset and knowledge to ensure our drivers and customers experience the best service.

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars.

We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information
** What you’ll need
*** Provide exceptional customer service through first contact resolution, taking full accountability for the service you deliver, striving to exceed KPIs and SLAs. This will be done via phone and email.
* Owns any interaction through to completion, proactively chasing responses internally and externally where needed to complete a task
* Liaising with drivers and always puts yourself in the driver’s shoes to see things from their perspective, but able to deliver difficult messages, using each opportunity to explain and educate the drivers
* Manage internal and external systems, and ensure high attention to detail in keeping information accurate and up to date
* Ensuring all amendments are captured on the agreement and ensuring we adhere to all employer specific details.
* Manages self with strong organisational and time management skills, but also able to work as part of a team
** And any experience of these would be really useful
*** Salesforce is desirable but not essential
* High attention to detail including numeric proficiency
* Excellent verbal and written communication skills in a polite and professional telephone manner
* Able to  be confident in handling conflict
* Inquisitive natures which asks questions about context and impact
** About working for us
** Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a…