Service Team Leader

Overview

We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Supporting the People & Service Manager to develop the team and maintain visual and operational standards, and in turn driving conversion, sales and KPIs.

Department:
Store Management
•

Location:

Watford
• Compensation: £27,520 (Full Time)

• Consistently deliver great service and role model this throughout the store team.
• Create a diverse and inclusive environment where all your store team feel valued.
• Create a wellbeing culture in store by being a direct line of communication for the store team.
• Confidently duty manage in all areas of the store operation including product and operations.
• Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations.
• Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
• Have a good understanding of commercial tools and how to use to drive actions.
• Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
• Support the management of store operations, including compliance with health & safety standards.
• Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

• You have previous experience in retail, preferably in a supervisor role.
• You are passionate about fashion and stay updated on the latest trends.
• You possess strong communication and interpersonal skills.
• You can motivate and inspire a team to achieve their best.
• You are proactive, adaptable, and thrive in a fast-paced environment.
• You love our products as much as we do so we create the best possible customer journey.

• Fast-Paced Environment:
  This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.
• Reporting:
  Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
• Managing People:
  Strong emotional intelligence is essential, as you’ll be managing a diverse team.
• Hands-On Role:
  While this position is strategic, it also requires you to be hands-on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
• Weekend Work:
  You’ll need to work on weekends, public holidays, and during key seasonal periods.
• Deadlines:
  Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.
• Leading a Team:
  Your ability to foster a positive team culture will be crucial in creating an enjoyable work environment.

We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.

• Generous 50% staff discount and uniform allowance to enjoy our latest products.
• Discounts and wellbeing benefits provided through Retail Trust to help with daily expenses.
• Stores fitted with Kindness Cupboards to support Islanders with basic food and hygiene products; collaboration with Retail Trust for additional support.
• Support for varied family setups including enhanced maternity, paternity, adoption and fertility treatment; collaboration with Retail Trust for additional support.
• Give as you earn scheme and a Giver Island day with matched funding.
• Progression focus across Retail and Head Office with on-the-job training and qualifications.
• Bonus…