Sales - Sales Advisor

Job Purpose

As a Sales Advisor, you will work with your Management team to implement the ultimate Omnichannel shopping experience for our customers, ensuring they are given the highest level of service by living our Service Promise.

• You’ll help inspire our customers to look and feel good by delivering our service techniques.
• You are able to create a fantastic customer experience and let your personality and individual style shine through in everything you do.
• We’re Omnichannel, which means we don’t just sell products in store, but online as well, through our App and website so if a customer can’t find what they are looking for in store, you will help them find it online, making it easy for them to feel like they are shopping with one brand.
• You’re passionate about understanding who our local customers are and embrace this to drive sales and connect to our customers and the local community, including our charity partners.
• We want all our stores to look great and be easy to shop. You’ll support in delivering great standards in store, and help create a visually exciting experience that inspires customers to walk in and shop with us.

• You will help to create an environment that embraces everyone, valuing different people and opinions and encouraging everyone to have fun and have a voice.
• We want our team to grow and develop themselves. To do this, you will take a proactive approach to your own journey of self‑development, stretching yourself to realise and fulfil your own potential.
• You’ll be able to work collaboratively to deliver our Retail Strategy.

• You recognise your own contribution makes a difference towards performance and Objective Key Results (KPIs).
• Keep up to date with everything New Look has to offer so you can recommend our products and services in a genuine and authentic way, driving store performance and brand awareness.
• You will be aware of store targets and show determination to exceed these.
• You will ensure the store environment is safe for our customers and team members by following all Health and Safety procedures.
• You’ll help protect our profit by understanding the areas the store needs to focus on to maximise sales, reduce loss and control costs.
• You will fulfil your responsibility to remain compliant with all Mandatory Training Modules.

• You’re confident with people and passionate about talking to our customers. You communicate well and deliver a great customer experience that showcases your personality every time.
• You understand who the core customer is that shops within your local market.
• You’re passionate about fashion and clothes, and you stay up to date with the latest trends.
• Retail is fast paced and ever‑evolving; you embrace this change and demonstrate resilience, supporting your team members to do the same.
• You understand what it is to be part of a team and work together, demonstrating the values and behaviours that make you a great team player.
• You’ll have a keen eye for detail in maintaining great store standards.
• Previous experience in retail is desirable but not essential.

• Store Manager
• Wider Store team
• Local New Look store

• The Your Voice Representative role is incredibly important in store, as you’ll help give your team members the confidence to voice their own ideas and opinions about virtually anything that impacts how the team feel and how we can help continue to make New Look a great place to work.
• As a representative in store, you’ll support the communication and delivery of key engagement initiatives and messages in store.
• You’ll also be an ambassador for your store at quarterly Territory Your Voice meetings, and possibly even at bi‑annual divisional Your Voice meetings too. This means rolling up the big deals in terms of key themes/ideas from either your store/Territory and sharing back within this forum.
• You’ll have the confidence to challenge store management to influence change based on the feedback of your team.
• You’ll have close relationships with your team and will role‑model the company values, showcasing a great example to customers and your team.