Support Coordinator

Role overview

You will be the first point of contact for patients, pharmacies and clinics, efficiently handling orders and prescriptions from enquiry through to delivery. This is a hands‑on role that combines customer service, pharmacy support and warehouse administration, so attention to detail, compliance and a helpful attitude are essential.

• Manage multiple mailboxes, responding to enquiries promptly and professionally.
• Print, check and log prescriptions in the script register with high attention to detail.
• Create and maintain accurate patient accounts, ensuring correct payment terms are applied.
• Contact patients to explain the service, confirm medication details and arrange deliveries.
• Process prescriptions and customer orders to generate picking lists, delivery notes and invoices.
• Support pharmacy operations with labelling, dispensing and stock counts (training will be provided).
• Assist the warehouse team with picking, packing and dispatch as required.
  
  File recorded calls daily and complete end‑of‑day prescription reconciliations.
• Maintain accurate documentation and training records to ensure GDPR compliance at all times.

• Minimum of 1 year customer service experience (preferably in healthcare or pharmacy).
• Minimum GCSEs in English and Maths. NVQ Level 2 Dispensing Assistant or equivalent is desirable.
• Strong attention to detail and excellent organisational skills.
• A polite, patient and professional manner when dealing with customers, suppliers and colleagues.
• Ability to work within GMP and GDP standards and follow internal SOPs.
• A team player who can multitask and adapt to changing priorities.

Job Type: Full-time

Pay: £24,500.00‑£27,000.00 per year

• Company pension
• On‑site parking

Work Location: In person