Tusker EET Customer Service Executive - FTC

JOB TITLE:

Tusker EET Cancellations Executive - (12 month FTC) Watford LOCATION(S):
Watford

HOURS:

Full-time WORKING PATTERN:
Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained unless an exception is requested whereby we will adapt and support About this Opportunity

Working within the Employee Engagement Team you will be responsible for cancelling and retaining vehicle orders where possible. You will be expected to deal with each cancellation request, reporting, improvement of processes where trends appear, build relationships with dealerships and manufacturers

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We're an award-winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We're committed to driving down emissions by getting people into newer and more environmentally friendly cars.

We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information

A warm, enthusiastic, and outgoing personality and communicate with drivers via email/phone and be able to have difficult conversations when cancellation fees are applied

Have a confident telephone manner, experienced with inbound and outbound calls with a consultative approach to overcome customer objections, to reclaim cancelled orders where possible.

A proven ability to proactively plan, problem solve and prioritise and liaise with the dealership via Leaselink/phone/email

Ability to work well under pressure to be able To manage drivers who 'will reorder' and allocate to a member of EET

Internally liaising with our Customer Service Team, Purchasing and Finance Teams to ensure the correct measures have been taken to correctly cancel the car order and the business has visibility, as well as give information to the stock team regarding stock cars where the order has been cancelled so Tusker team can utilise for further orders.

Self-motivated, driven, strong attention to detail with a flexible approach

Assist the Supervisor with ad-hoc projects.

Car Knowledge would be advantage with an Understanding SS4C or Contract Hire products

Understanding of using Microsoft programs, inter keep the process maps up to date.

Keep up to date with new vehicles on the market to enhance knowledge

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies