Retail Store Manager

Positions Available: 1 Hours

Required:

Full time

Location: Watford

Salary: Competitive, depending on experience

Hours: Full-time, 35 hours per week (5 days out of 7, including weekends)

Sunnamusk is a luxury fragrance house renowned for creating sophisticated and distinctive scents. Our collection spans pure fragrance oils, eau de parfums, candles, and home fragrances, offering customers a truly bespoke fragrance experience.

As one of the UK’s fastest-growing fragrance brands, we have expanded across Europe and continue to pursue ambitious international growth. At the heart of our success is our commitment to building lasting relationships with our customers while fostering a positive and supportive workplace where our people can thrive.

We are looking for an ambitious and inspiring Retail Store Manager to lead our Watford store.

As Store Manager, you will play a key role in driving sales performance, delivering exceptional customer experiences, and creating a high-performing team culture. You’ll be responsible for the day-to-day management of the store, ensuring operational excellence while motivating your team to achieve and exceed targets.

If you are passionate about luxury retail, enjoy developing people, and thrive in a fast-paced environment, we’d love to hear from you.

• Lead, motivate and inspire a team of sales associates to achieve sales targets and deliver outstanding customer service.
• Drive commercial performance through effective sales strategies and proactive leadership.
• Oversee all aspects of store operations, including opening and closing procedures, cash handling and inventory management.
• Recruit, train and develop team members, providing ongoing coaching and performance support.
• Conduct regular performance reviews and implement action plans to improve results and recognise success.
• Complete all store administration, including rotas, payroll reporting and compliance documentation.
• Monitor sales performance, identify trends and opportunities, and implement initiatives to maximise revenue.
• Ensure compliance with company policies, procedures, and health and safety standards.
• Work closely with the Regional Manager to execute promotional campaigns, marketing activity and visual merchandising plans.

You will have:

• At least 3 years’ experience in a retail management or leadership position.
• A proven track record of delivering sales growth and achieving targets.
• Strong leadership skills with the ability to motivate, coach and develop a team.
• Excellent communication and interpersonal skills.
• Exceptional organisational and time management abilities.
• A passion for luxury retail, fragrance and customer experience.
• Flexibility to work evenings, weekends and peak trading periods when required.

• 40% employee discount (up to £1,000 annual spend)
• 28 days holiday
• Career development and progression opportunities