Deputy Manager Operations

As our Operations Deputy Team Manager, you will play a pivotal role in the success of our Operations department. You’ll be helping deliver high-quality service throughout the meter lifecycle — analysing data, solving queries, driving process improvements and supporting your team to deliver excellence.

What you'll be doing:

• Ensuring seamless delivery of back-office processes across the contract-to-cash lifecycle
• Driving continuous improvement to enhance customer experience
• Building strong working relationships with third-party providers
• Supporting ad‑hoc projects, reporting and new initiatives
• Identifying value-add opportunities and delivering measurable impact
• Coaching and developing colleagues through 1:1 support
• Helping coordinate daily team priorities to achieve KPIs
• Ensuring risk controls are effective and consistently reviewed

What you’ll bring:

• Strong data analysis, reporting and Excel skills
• Proven experience in performance coaching and colleague development
• Excellent communication, influencing and decision‑making skills
• A sharp analytical mindset and meticulous attention to detail
• Ability to prioritise, work independently and meet deadlines
• Creative and innovative problem‑solving

What can we offer?

This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes;

• Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!
• Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
• Employee self‑sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
• Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.

On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!

Working Pattern

In this role you will be able to work on a hybrid pattern, with Tues‑Thurs in the office and Monday and Friday  standard office hours are 0830 – 1700, Monday to Friday.

Working with us at Corona Energy

At Corona Energy we are driven by our company culture which is focused around our core values;
Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!

To support this experience, we also offer our team;

• Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
• An annual focus on wellbeing with events and activities to support your health, wealth and inner‑self!
• An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
• The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.

If you are looking for a career that is all about positive energy, we would welcome your application!

Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.