Counter Manager

Counter Manager | Premium Retail Brand | Watford | Up to £34,000 + Benefits

An exciting opportunity has arisen for an ambitious and commercially focused Counter Manager to join a premium retail brand in Watford. This role is ideal for a passionate retail leader who thrives in a customer-centric environment and enjoys driving both sales performance and exceptional service standards.

What you'll be doing as Counter Manager:

Leading the day-to-day operation of the counter, creating a positive and engaging experience for every customer

Driving sales, KPIs, and commercial performance through effective leadership and customer engagement

Building strong relationships with customers to encourage repeat business and loyalty

Coaching, motivating, and developing your team to maximise performance and deliver outstanding service

Maintaining exceptional standards of visual merchandising, stock presentation, and overall counter appearance

Managing stock levels, replenishment, and operational processes to ensure smooth day-to-day trading

Taking ownership of team rotas, compliance, and operational excellence

Acting as a brand ambassador, consistently delivering a premium customer experience and embodying the company's values

About You:

You are an experienced retail leader, currently working as a Counter Manager, Supervisor, Assistant Manager, or Department Manager within a premium retail environment. You have a proven track record of delivering strong commercial results and creating exceptional customer experiences.

You lead by example, enjoy developing others, and have the confidence to drive performance through a hands-on management style. A passion for premium products and a strong eye for detail will help you succeed in this role.

Why Join?

This is a fantastic opportunity to join a successful and growing premium retailer that is committed to delivering a best-in-class customer experience. In return, you'll receive a competitive salary, attractive benefits package, staff discount, and genuine opportunities for career development.

If you're ready to take the next step in your retail management career and lead a high-performing counter in Watford, we'd love to hear from you.

BH37572