Tusker Renewal & Retention Executive

Tusker Renewal & Retention Executive page is loaded## Tusker Renewal & Retention Executive locations:
Watford Croxley Green Business Parktime type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
February 25, 2026 (11 days left to apply) job requisition :
152436
** End Date
** Tuesday 24 February 2026
** Flexible Working Options
** Flexibility in when hours are worked
** Job Description Summary
** based in Watford
** Job Description**
* *
* JOB TITLE:

** Renewal & Retention Executive
* ** SALARY:** £30,609 rising to £31,809 in April 2026
* ** LOCATION(S):
** Watford
* *
* HOURS:

** Full-time
* ** WORKING PATTERN:
** Our work style is hybrid, which involves spending at least
** three
* * days per week, or
** 60%
** of our time, at our Watford site. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained unless an exception is requested whereby we will adapt and support
** About this Opportunity
** We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars.

We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information
** What you’ll need
*** Experience working in a phone-based customer service or sales role and familiarity with salary sacrifice car schemes or other employee benefit programs.
* A genuine passion for providing exceptional customer service and building strong relationships with excellent communication, interpersonal, and negotiation skills, with the ability to confidently interact with customers over the phone and via email.
* A warm, enthusiastic, and outgoing personality with a genuine desire to help others. A proactive and self-motivated individual with a strong work ethic and a desire to succeed.
* Strong interest in cars and the automotive industry. (Prior knowledge of salary sacrifice car schemes is a plus!)  A proactive and resourceful problem-solver with the ability to prioritize tasks effectively under pressure. Ability to think critically, solve problems creatively, and adapt to changing situations
* Self-motivated, driven, and detail-oriented with a flexible approach to work. A proactive and self-motivated individual with a strong work ethic and a desire to succeed.
* Strong organizational and time management skills, with the ability to prioritize tasks, manage a pipeline, and meet deadlines.
* Ability to work collaboratively as part of a team and contribute to a positive and supportive work environment.
** And any experience of these would be really useful
*** Initiate outbound calls to customers in our renewal database to understand their needs, present renewal options (including vehicle upgrades and agreement extensions), and secure renewed agreements.
* Efficiently manage your workload, ensuring timely follow-up on all renewal opportunities and adherence to established turnaround times.
* Employ a consultative approach to understand customer concerns, address objections effectively, and tailor solutions that meet their individual needs and preferences
* Stay up-to-date on the latest vehicle models, features, and industry…