Membership Experience Manager

JD Gyms- 2761 Watford, 163C, WATFORD, Hertfordshire, United Kingdom

Posted Thursday 6 August 2026 at 00:00

Want to work for JD Gyms? Of course you do! We are an exciting, award winning gym chain that is quickly expanding across the UK and taking the sector by storm.

We invest in fitting out our clubs to create top quality, stylish environments for our members. Excellent class timetables and robust on the ground teams are a key part in delivering our outstanding fitness offering, so we are always on the lookout for fresh talent.

Membership Experience Manager

JD Gyms

Role Purpose

As a Membership Experience Manager, you’ll play a pivotal role in the success of your club, creating exceptional first impressions and lasting member relationships.

Working alongside the General Manager, you’ll drive sustainable membership growth by combining commercial leadership, community engagement and operational excellence. You’ll become the face of JD Gyms within your local community, building corporate partnerships, generating new business opportunities and creating an outstanding member experience that encourages people to join, stay and recommend JD Gyms.

This is a highly visible leadership role that combines business development, sales, marketing, community engagement and operational excellence.

If you love meeting people, creating opportunities and leading from the front, this role is for you.

Key Responsibilities

Membership Growth & Community Engagement

Become the face of JD Gyms within your local community.

You’ll be responsible for:

• Driving membership growth through proactive lead generation, outreach and exceptional sales conversion.
• Building strong relationships with local businesses, employers, education providers, sports clubs and community organisations.
• Developing corporate membership partnerships and wellbeing initiatives.
• Representing JD Gyms at networking events, community activities and promotional campaigns.
• Creating local marketing opportunities that increase awareness of the JD Gyms brand.

Own the commercial success of your club.

Responsibilities include:

• Delivering membership, referral and retention targets.
• Maximising first-month, recurring revenue and secondary spend opportunities.
• Monitoring competitor activity and identifying commercial growth opportunities.
• Using performance data to continually improve commercial performance.
• Coaching colleagues to confidently promote memberships and club services.

Member Experience & Retention

Create an environment where members feel welcome, valued and motivated to stay.

You’ll:

• Be a highly visible presence on the gym floor every day.
• Personally welcome prospective and new members through exceptional tours and onboarding.
• Build genuine relationships that improve member retention and satisfaction.
• Resolve member concerns professionally and efficiently.
• Deliver events, challenges and initiatives that strengthen the club community.

Leadership & Club Operations

Working alongside the General Manager you’ll:

• Support the day-to-day operation of the club.
• Coach, support and develop colleagues.
• Deliver exceptional operational standards across the club.
• Ensure Health & Safety, compliance and presentation standards are consistently maintained.

Community & Brand Building

Become the ambassador for JD Gyms within your local community.

You’ll:

• Increase awareness of JD Gyms throughout the local community.
• Develop long-term partnerships with businesses, employers and community organisations.
• Support local charities, events and wellbeing initiatives.
• Create opportunities that position JD Gyms as the leading fitness destination within the area.
• Represent the JD Gyms brand professionally at every opportunity.

What We’re Looking For

You’ll ideally have:

• Experience in sales, business development or membership growth.
• Leadership experience within fitness, leisure, hospitality or retail.
• Excellent communication and relationship-building skills.
• Commercial awareness and a target-driven mindset.
• Confidence engaging with new people and representing the JD Gyms brand.
• Passion for fitness and delivering exceptional customer experiences.

Success Measures

You’ll be measured on:

• Lead Generation
• Member Retention
• Net Member…