Account Executive, Area Sales Office

Job Description

Putting the customer at the heart of what we do and making their lives easier is key to this role. The Account Executive, ASO UK&I will support the management and growth of a defined portfolio of Corporate, MICE and business development accounts, with a clear focus on driving demand into UK&I hotels and increasing Hilton’s share. The Account Executive will build strong account management capability, develop customer relationships, support account strategies and identify new opportunities, while working closely with Account Managers, Directors, hotels and support teams to deliver agreed targets.

Putting the customer at the heart of what we do and making their lives easier is key to this role. The Account Executive, ASO UK&I will support the management and growth of a defined portfolio of Corporate, MICE and business development accounts, with a clear focus on driving demand into UK&I hotels and increasing Hilton’s share. The Account Executive will build strong account management capability, develop customer relationships, support account strategies and identify new opportunities, while working closely with Account Managers, Directors, hotels and support teams to deliver agreed targets.

The Account Executive will work within the ASO UK&I team to support transient and group business across Hilton’s portfolio of hotels. The role will manage a defined account base, contribute to account plans, support transient RFP activity, help convert group opportunities and present relevant Hilton updates to customers. The role will also include business development activity, including identifying prospective customers, supporting negotiations for transient and group opportunities and representing Hilton at selected customer meetings, trade shows and industry events.

• Supports transient and group strategy for the assigned account base in line with Hilton revenue priorities.
• Uses a total account management approach to understand where the strongest opportunities exist across transient, group, meetings and business development activity.
• Identifies and evaluates new business opportunities within the current account base and agreed prospect accounts.
• Contributes to account development plans and supports communication of key actions, opportunities and updates internally and externally.
• Supports customer RFP activity, increasing the number of relevant solicited and accepted hotels to help drive market share.
• Follows agreed processes for managing the account portfolio, ensuring activity is accurate, timely and aligned to team priorities.
• Takes ownership for agreed actions and activities within the assigned account base, escalating risks or opportunities where appropriate.
• Develops strong working relationships with key hotels receiving business from the account portfolio, building understanding of hotel needs and commercial priorities.

• Implements agreed activity plans to support the strategic direction of the account base and Hilton’s revenue strategies.
• Manages the RFP process with guidance from the manager and support from RFP Support and Sales Support teams, ensuring procedures support the customer and drive business into Hilton.
• Coordinates tasks with Hilton Direct, Project Desk and Sales Support to ensure customer requirements are progressed efficiently.
• Provides clear and timely updates to internal and external stakeholders.
• Tracks the impact of customer activity and marketing initiatives on account performance.
• Builds effective working relationships with customers to understand needs, influence decisions and secure repeat business.
• Networks with sub-account handlers, global leads and internal stakeholders where relevant.
• Strengthens…