Membership Experience Manager

As a Membership Experience Manager, you'll play a pivotal role in the success of your club, creating exceptional first impressions and lasting member relationships. Working alongside the General Manager, you'll drive sustainable membership growth by combining commercial leadership, community engagement and operational excellence. You'll become the face of JD Gyms within your local community, building corporate partnerships, generating new business opportunities and creating an outstanding member experience that encourages people to join, stay and recommend JD Gyms.

This is a highly visible leadership role that combines business development, sales, marketing, community engagement and operational excellence. If you love meeting people, creating opportunities and leading from the front, this role is for you.

Membership Growth & Community Engagement

You’ll be responsible for:

• Driving membership growth through proactive lead generation, outreach and exceptional sales conversion.
• Building strong relationships with local businesses, employers, education providers, sports clubs and community organisations.
• Developing corporate membership partnerships and wellbeing initiatives.
• Representing JD Gyms at networking events, community activities and promotional campaigns.
• Creating local marketing opportunities that increase awareness of the JD Gyms brand., Delivering membership, referral and retention targets.
• Maximising first-month, recurring revenue and secondary spend opportunities.
• Monitoring competitor activity and identifying commercial growth opportunities.
• Using performance data to continually improve commercial performance.
• Coaching colleagues to confidently promote memberships and club services.

Member Experience & Retention Create an environment where members feel welcome, valued and motivated to stay. You'll:

• Be a highly visible presence on the gym floor every day.
• Personally welcome prospective and new members through exceptional tours and onboarding.
• Build genuine relationships that improve member retention and satisfaction.
• Resolve member concerns professionally and efficiently.
• Deliver events, challenges and initiatives that strengthen the club community.

Working alongside the General Manager you’ll:

• Support the day-to-day operation of the club.
• Coach, support and develop colleagues.
• Deliver exceptional operational standards across the club.
• Ensure Health & Safety, compliance and presentation standards are consistently maintained.

Become the ambassador for JD Gyms within your local community. You’ll:

• Increase awareness of JD Gyms throughout the local community.
• Develop long-term partnerships with businesses, employers and community organisations.
• Support local charities, events and wellbeing initiatives.
• Create opportunities that position JD Gyms as the leading fitness destination within the area.
• Represent the JD Gyms brand professionally at every opportunity.
• Lead Generation
• Membership Sales
• Member Retention
• Net Member Movement
• Corporate Partnerships
• Community Outreach
• Referral Performance
• Online Reviews

As Membership Experience Manager, you'll become one of the most influential people within the club, helping shape its reputation, commercial success and long-term growth. You'll spend your time building relationships, engaging with the community, creating opportunities and delivering exceptional member experiences-not sitting behind a desk. If you're looking for a role where no two days are the same and where your impact can genuinely be seen across an entire club, this is the opportunity for you.

Watford | Full Time Grow the Membership. Build the…