Resident Engagement Officer

Position: Housing & Resident Engagement Officer
Housing and Resident Engagement Officer
Watford, Hertfordshire - Hybrid
Full-time
Up to £33,000~ + Benefits

Are you passionate about delivering excellent resident services and creating positive communities?

Sellick Partnership is collaborating with a growing housing and support provider seeking a proactive Housing & Resident Engagement Officer to join their team

This is a varied and rewarding role where you'll act as the key link between residents, housing teams and support providers, ensuring residents feel heard, supported and engaged.

As a Housing and Resident Engagement Officer your role will involve:
Building positive relationships with residents across a portfolio of housing services
Coordinating resident engagement activities, meetings and forums
Managing complaints and compliments through to resolution
Responding to reports of anti-social behaviour and working towards effective outcomes
Supporting tenancy management activity, including warnings and possession processes
Producing resident communications, newsletters and engagement materials
Working closely with care providers, local authorities and partner agencies
Maintaining accurate housing records and resident information
Analysing resident feedback and performance data to identify service improvements

About you:

Experience with in supported housing or working with vulnerable tenants
Knowledge of housing legislation and tenancy law
What's on Offer at this Housing organisation:
Opportunity to make a genuine impact on resident experience
Diverse role combining engagement, housing and community-focused responsibilities
Supportive and collaborative working environment

Career development opportunities within a growing organisation
This opportunity would suit an experienced Housing Officer, Scheme Manager, Supported Housing Officer or Resident Services professional looking for a role with a broad remit across community engagement, tenancy support and resident wellbeing.

If you are interested in working as Housing and Resident Liaison Officer, please click 'apply now.' For a confidential discussion, please contact Ebony Simpson at Sellick Partnership in the Derby Office today.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.