Reception and Customer Service; Placemaker

We are Places for People Group, a social enterprise that believes people make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our people as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number – you're part of our cause.

We have an exciting new opportunity for a Reception and Sales colleague, internally known as a Place maker, at Places Leisure. You will be working in a fun, lively environment with like‑minded people. You will help inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service while promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.

Previous experience in a sales and customer service environment would be beneficial, however, if you are naturally proactive and self‑motivated, we would be happy to support you with training and tools to succeed in this role and beyond.

There are many opportunities available for you within Places Leisure. Your career with us as a Place maker is a great first step to many different routes including a Place maker Assistant Manager and Place maker Manager.

In the Place maker role, we will offer ongoing training and development opportunities, including customer service and sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross‑skills in lifeguarding, swimming teaching and more.

• You have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.
• You can multi‑task and manage daily operational tasks with strong execution and confidence.
• You are an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
• You have the ability to use sales tools and techniques documented by Places Leisure membership management.
• You are sales‑focused and target‑driven.
• You have a passion for delivering first‑class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role:

• We align with the Real Living Wage foundation
• A bonus scheme for all colleagues at 2%
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Flexible working (including part‑time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.

If you meet the criteria and are ready to make the next step in your career, then apply following our simple 5‑minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role.

Please note that we may bring the closing date forward if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad, ensure your CV is stored in the cloud; we currently support Google Drive, One Drive and Dropbox.

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