Executive Director

Executive Director (Administrative) Customer Service

• Oversee the safety and well‑being of the residents in accordance with the residence philosophy and standards of care.
• Represent the residence to the community, family members, and visitors and develop positive relations with all customers.
• Establish and maintain an open‑door policy and a high level of ongoing communication with residents and their families.
• Contact the residents’ family when a change in services is needed.
• Lead and participate in a resident/family conference to review changes in services.
• Ensure a high degree of customer satisfaction.
• Actively participate in providing service to residents.

• Adhere to and implement residence policies and procedures.
• Maintain a high level of occupancy.
• Assist in the development of the residence’s budget.
• Operate the residence within the budget.
• Assist with marketing of the residence, including developing relationships with local referral sources.
• Prepare weekly and monthly reports as directed.
• Maintain up‑to‑date and complete resident files.
• Assume on‑call responsibilities on a rotational basis and assign on‑call responsibilities to other qualified directors.
• Make final decision on resident move‑ins and move‑outs based on the well‑being of the resident and in accordance with the residence policies and procedures.

• Recruit, hire, and supervise all employees and ensure adequate staffing.
• Lead by example, encourage teamwork, promote the residence’s philosophy, and provide ongoing coaching to employees.
• Motivate employees through recognition programs, training, and team‑building.
• Conduct regular performance appraisals with employees.
• Provide an open door to employees and address any employee concerns or grievances.
• Maintain complete and up‑to‑date employee files.
• Maintain a high level of employee satisfaction.
• Ensure appropriate handling of on‑the‑job injuries as reported by employees.
• Oversee and implement the training of all employees in accordance with residence policies and state and federal regulations.
• Ensure proper documentation for all training.