Head of Customer Experience & Omnichannel Operations
Listed on 2026-10-07
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Management
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Customer Service/HelpDesk
Nordic Naturals in Watsonville, CA, is seeking a Director of Customer Experience to lead and optimize service across D2C, B2B, and B2C channels. You’ll oversee daily operations, define standards, metrics, and KPIs, and drive continuous improvement in customer interactions, order processing, and support across phone, email, social, chat, and written correspondence.
The role requires strategic leadership, coaching, and development of the Customer Service team, with a focus on omnichannel journeys,
We are seeking a motivated Head of Customer Experience & Omnichannel Operations to join Nordic-Naturals in Watsonville, CA, United States.
We appreciate your interest in this position.
Join Nordic-Naturals and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Head of Customer Experience & Omnichannel Operations role at Nordic-Naturals, based in Watsonville, CA, United States.
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