Services Coordinator II; Meadows

Services Coordinator II (Sunny Meadows) role at Mid Pen Housing Corporation

About Mid Pen

At Mid Pen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs.

We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity. Mid Pen is proud to be certified as an official Great Place to Work® in 2025.

Property Sunny Meadows

Property Type Family

The Services Coordinator II plays a vital role in delivering and engaging partners to deliver educational, health and wellness, and asset-building programming for residents of Mid Pen properties. The Services Coordinator II provides access to and delivers programs such as:
After School Program, Summer Program, Academic Support and College Readiness Assistance, ESL Program, Health and Education Workshops, Food Security Programs, Nutrition and Physical Activity, Economic Empowerment Program, Workforce Development, Rental Assistance, and Lease Education. This position also leads outreach efforts and plans community events/interactions which builds trust and engagement.

• Program Efficacy & Efficiency
  Delivers onsite programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations
• Outreach & Marketing
  Conducts door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered
• Partnership Management
  Familiar with Services' partnership goals and selection criteria; actively engages and promotes property-level partners to support these goals/criteria and communicates with supervisor where improvements may be needed
• Customer Service
  Provides individualized support and service coordination for residents (referral/enrollment support to specialized programs); offers exemplary customer service and responsiveness
• Data-driven Decision-making
  Maintain accurate property-level records and files (including entering data and tracking all service activities on a daily/weekly/monthly basis)
• Effective Team Building
  Models leadership at all levels and cultivates collaborative relationships with Property Management and other colleagues

Education and Experience

• B.A. or B.S. in Education, Social Work, Sociology, Gerontology, or related field and 1 year of experience and/or training in community development, social services, or related field; or an equivalent combination of education and relevant experience
• Minimum of one (1) year experience working in related areas: families, adults and youth in a diverse population; youth (5-12) in after school settings; older adults/elderly support; experience coordinating programs; experience collaborating with local service providers

Knowledge, Skills, and Abilities

• Demonstrated customer service orientation and relationship-building skills; ability to resolve conflicts
• Judgment, discretion, troubleshooting and creative problem-solving when working with residents
• Desire to work with underserved populations
• Attention to detail and organizational skills; ability to work independently and in a team
• Excellent reading, writing and verbal communication; ability to navigate multiple languages (translation apps/services); bilingual requirements determined by resident population
• Willingness to learn and stay current with best practices in social services…