Insurance Policy Administrator

Our client is seeking a meticulous and organized Insurance Policy Administrator to support their operations in Paarl . This role is central to ensuring the smooth and accurate administration of insurance policies, from issuance to endorsements and renewals. You will manage policy documentation, maintain client records, and liaise with internal departments and external brokers to resolve administrative queries. Your attention to detail and commitment to service excellence will be crucial in supporting the team and ensuring a positive client experience within the Western Cape insurance landscape.

• Process new insurance policy applications, endorsements, and renewals accurately and efficiently.
• Maintain up-to-date and organized client records and policy documentation in the administration system.
• Respond to inquiries from clients, brokers, and internal teams regarding policy details and administrative processes.
• Generate policy documents, certificates of insurance, and other required paperwork.
• Assist in the preparation of reports related to policy administration and client service metrics.
• Ensure compliance with company policies and regulatory requirements in all administrative tasks.

• Previous experience in an administrative or customer service role, preferably within the insurance industry.
• Strong organizational skills and exceptional attention to detail.
• Proficiency in Microsoft Office Suite, particularly Word and Excel.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritize effectively in a busy office environment.

• Competitive starting salary with regular reviews.
• Comprehensive medical and retirement benefits.
• Structured training programs and opportunities for career progression.
• A hybrid work arrangement offering flexibility between office and remote tasks.
• A positive and collaborative team atmosphere in Paarl.