Member Services Coordinator

Join to apply for the Member Services Coordinator role at YMCA of Greater Des Moines
.
At the Y, strengthening community is our cause. Our staff members are people who drive this cause – it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference – every day.

The Member Services Coordinator is a key part of the leadership team and is responsible for creating a positive, member-focused culture, facilitating member involvement and relationship building and serving to exceed expectations. This is carried out through role modeling, establishing expectations, communicating, and making decisions that are consistent with this culture. This position leads a team of both staff and volunteers which serves as one of the first connecting points a member and/or potential member has to the YMCA.

• Ability to read, write, perform simple mathematical functions and basic computer skills
• Must be at least 21 years of age
• Completion of high school or equivalent
• One to three years of supervisory experience and/or team leadership
• One to three years of experience in a customer service role
• Demonstrated skills in a Microsoft Windows or Google Workspace environment
• Current Red Cross CPR/First Aid/AED Certification OR equivalent – prior to starting.
• Intro to Y’s Cause & Culture Online Course - prior to starting if hired.
• Additional training to be completed within the first 30 days and maintained afterwards

• Serve as a role model for staff, members and volunteers by demonstrating the Y values and the Y voice through actions and communications.
• Create a work environment of ownership and accountability for staff members and members.
• Serve as a key member connection point for relationship building, general information, and customer service.
• Promote member engagement by encouraging involvement in related Y programs and small communities.
• Perform membership administrative functions including membership sales, financial assistance, membership changes, program registrations and membership accounting functions and processes.
• Build, lead, develop and train a staff team that genuinely cares about the needs of our community and our members and works to exceed expectations every day.
• Assist in the development and distribution of materials and communication to market and promote programs encouraging member engagement.
• Manage planned budget and information for assigned area to ensure revenue and expenses are consistent with approved budget plan.
• Perform additional duties as assigned by supervisor or designated staff person.
• Demonstrate and support the objectives of the Association as embodied in the mission statement and values.

Mid-Senior level

Full-time

Other

Non-profit Organizations