Experience Specialist​/Receptionist: Waukee Pediatrics

Experience Specialist/Receptionist:
Waukee Pediatrics

Apply for the Experience Specialist/Receptionist role at UnityPoint Health
.

• Area of Interest:
  Patient Services
• FTE/Hours per pay period: 0.9
• Department:
  Pediatrics – Waukee – DM
• Shift: Monday‑Friday 8:00 AM–5:00 PM
• Job

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker’s Healthcare for our commitment to team members.

We offer a comprehensive Total Rewards program that includes

• Paid time off, parental leave, 401(k) matching, and an employee recognition program
• Dental and health insurance, paid holidays, short‑ and long‑term disability, and pet insurance
• Early access to earned wages with Daily Pay, tuition reimbursement, and adoption assistance

• Greet patients and visitors with warmth and professionalism, creating a welcoming environment
• Check patients in and out, verify personal and insurance information, and update records as needed
• Schedule, confirm, and manage patient appointments using the clinic’s electronic health record (EHR) system
• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments
• Collect and process payments, issue receipts, and assist with billing questions
• Maintain confidentiality of all patient records and comply with HIPAA regulations
• Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic
• Coordinate with clinical staff to manage patient flow and minimize wait times
• Perform general administrative duties such as data entry, filing, faxing, and scanning documents
• Assist in onboarding new patients and educating them on clinic policies and procedures

• High School Diploma or GED required
• 1+ year of customer service or front desk experience preferred (healthcare setting a plus)
• Excellent interpersonal, communication, and problem‑solving skills
• Strong attention to detail and ability to multitask in a fast‑paced environment
• Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms
• Professional appearance and demeanor

Entry level

Full‑time

Administrative

Hospitals and Health Care