Front Desk Supervisor

Our client is seeking a professional and welcoming Front Desk Supervisor to lead their front office operations in Paarl . This role is crucial in ensuring that guests receive a warm welcome and efficient service from check-in to check-out. You will supervise the front desk team, manage guest inquiries and requests, handle reservations, and maintain the highest standards of customer service.

The ideal candidate is organized, possesses excellent communication skills, and is dedicated to creating a positive first and last impression for all visitors to this beautiful Western Cape property.

• Supervise and train front desk agents, ensuring adherence to hotel policies and service standards.
• Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Oversee reservation management, including bookings, modifications, and cancellations.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Coordinate with other departments (housekeeping, maintenance) to address guest needs.

• Previous experience in a hotel front desk or guest services role, with some supervisory experience preferred.
• Strong understanding of hotel operations and reservation systems.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in using computer systems and standard office software.
• Ability to remain calm and efficient in a fast-paced environment.
• A professional appearance and a friendly, approachable demeanor in Paarl .

• Competitive salary and potential for performance-based incentives.
• Opportunities for career advancement within the hotel industry.
• Staff discounts on accommodation and hotel services.
• A supportive team environment focused on excellent guest service.
• Exposure to the unique charm of the Cape Winelands hospitality scene.