IT Support Technician; Help Desk

Access Systems, a dynamic and fast-growing company, is actively hiring an IT Support Technician. You will play a vital role in supporting our IT systems, business processes, and customer interactions—compensation up to $24/hour.

• Gain a deep understanding of our tools and business processes, including onboarding and customer support.
• Prioritize IT support tickets defined by our processes and procedures.
• Monitor, maintain, and resolve issues related to servers, workstations, and network configurations.
• Ensure complete and accurate documentation of support activities and track time spent on tasks within our ticketing system.

• Familiarity with supporting and troubleshooting various IT environments.
• Minimum of two years of related experience.
• Effective verbal communication and exceptional customer service skills.
• Strong work ethic and ability to thrive in a fast-paced learning environment to quickly acquire new skills.

• Hands‑on custom‑tailored training with the opportunity to shadow our current technicians.
• Full benefits package, including Medical, Dental, and Vision Insurance.
• Matching 401(k) retirement savings plan.
• Continuous training opportunities and career advancement.
• Company events, team events, holiday banquets, and incentive trips.
• Position located in our state‑of‑the‑art Network Operations Center in our Waukee campus that includes an onsite gym, employee lounge, and much more!

At Access, we prioritize what matters most to your career: stability, a fast‑paced environment, constant learning, and a driven team focused on success. As a consistent top workplace with an employee‑centric culture, we genuinely care about our people and provide transparent leadership with a growth‑oriented vision. Join our Midwest‑based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close‑knit feel of a smaller company.

Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.