Hy-Chi Clerk

Job Description

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Additional Considerations

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title

Hy-Chi Department Clerk

Department

Hy-Chi

FLSA

Non-Exempt

General Function

As a Hy-Chi Department Clerk, this position will be responsible for filling customer orders, handling food in a safe manner, ordering and receiving products, ensuring orders are correct, labeling, and putting product away. Additionally, you will provide courteous, friendly, and efficient customer service to customers and team members, maintaining a positive company image.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and

Reports to:

District Store Director;
Store Managers;
Assistant Managers of Store Operations, Perishables, Health Wellness Home;
Hy-Chi Department Manager;
Assistant Hy-Chi Department Manager;
Service Managers

Primary Duties And Responsibilities

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by escorting them to products, securing out‑of‑reach items, loading/unloading heavy items, and passing along customer suggestions or requests.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call, including taking orders.
• Takes customer orders at the Hy-Chi Department counter.
• Works with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Reviews orders for the day.
• Understands and practices proper sanitation procedures, ensuring the work area is always clean and neat.
• Reviews the status and appearance of the food for freshness.
• Ensures that an adequate food supply is ready and on hand and follows or develops a production list.
• Anticipates product needs for the department on a daily basis.
• Prepares, finishes, and replenishes product as necessary.
• Pulls product from cooler/freezer to prepare for cooking.
• Checks in product, puts product away, and reviews invoices.
• Runs the department register and receives payment, makes change, etc., where applicable.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time.

Secondary Duties And Responsibilities

• Washes dishes as necessary.
• Orders product and supplies as necessary.
• Prices product for customers as necessary.
• Delivers orders as needed.
• Assists in other areas of the store as needed.
• Performs other job‑related duties and special projects as required.

Knowledge, Skills, Abilities And Worker Characteristics

• Ability to carry out detailed but uncomplicated written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copy figures, count, and record.
• Familiarity with understanding and following verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education And Experience

High school or equivalent experience and six months or less of similar or related experience.

Supervisory Responsibilities

None.

Physical Requirements

• Must be physically able to exert up to 50 pounds of force occasionally; up to 20 pounds frequently; and 10 pounds constantly to move objects.
• Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision.
• Must be able to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling,…