Retail Key Holder​/Shift Leader

Being a part of the Goodwill of Central Iowa team gives you a lot to feel good about. Whether you are working in our retail stores, providing direct support and training to our participants, or continuing your career at headquarters in operations or administrative support, you are making a difference in your community.

Learn how we are all working together to make purposeful employment possible for all central Iowans.

Location: 170 Laurel Street SE

Job :

# of Openings:2

Retail Key Holder/Shift Leader
Is retail what you do?
YES!
Like to be treated, and treat others with Love, Kindness, and Respect?
For Sure!
Desire to have no extended holiday hours!
Now you're talking!
Looking for skill development and career advancement?
That's me!

Join Our Team!

Are you a motivated individual who enjoys working with retail teams, leading by example, and delivering exceptional customer service? As a Key Holder, you will play an important role in supporting daily store operations, training team members, and creating a positive shopping experience for customers and donors. This position serves as a shift leader on duty, helping ensure operational excellence while advancing our mission through service, teamwork, and community impact.

What You’ll Do

• Assist in directing, coordinating, and monitoring daily retail store operations.
• Help achieve store sales, production, and revenue goals.
• Serve as a leader on duty and provide direction to team members during assigned shifts.
• Make independent decisions to support adequate business coverage and operational needs.
• Record bank deposits and ensure proper cash handling procedures.
• Operate point-of-sale (POS) systems accurately and efficiently.

• Support onboarding and training of new employees.
• Utilize learning management systems (LMS), mentoring, and job-shadowing techniques.
• Reinforce company policies, procedures, and customer service standards.
• Partner with store leadership to identify employee learning opportunities and support development.
• Provide coaching, feedback, and encouragement to help team members succeed.
• Create a welcoming and engaging experience for customers and donors.
• Communicate with kindness, respect, and professionalism.
• Resolve customer concerns in a timely and positive manner.
• Build strong relationships that encourage repeat shoppers and donors.

• Use Microsoft Office computer applications, barcoding, & POS software to track, report, and communicate store data.
• Monitor key performance indicators and operational goals.
• Support accurate recordkeeping and reporting processes.

• Open and close the store according to established policies and procedures.
• Conduct routine walkthroughs to ensure safety, cleanliness, and organization standards are maintained.
• Submit maintenance requests and report safety concerns promptly.
• Help maintain merchandise presentation, pricing accuracy, and store appearance.

What We’re Looking For

• Previous retail, customer service, or leadership experience.
• Experience handling cash and operating POS & barcoding systems.
• Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook, and Teams).

• High school diploma or equivalent or currently attending high school or GED classes. A minimum of 2 years of any combination of military service, high school or related paid employment.
• Must be age 18 or older.
• Strong customer service and interpersonal skills.
• Excellent communication and teamwork abilities.
• Ability to lead, coach, and motivate others.
• Strong organizational and problem-solving skills.
• Ability to adapt to…