Customer Service Representative

About us:

Join AMETEK Power Quality Solutions, a leader in safeguarding sensitive equipment from power disruptions like spikes, blackouts, and electrical noise. As part of our team, you’ll help ensure smooth, reliable power for critical systems worldwide. This is your chance to create innovative solutions and make a real difference in keeping vital systems running strong.

The Customer Service Representative is responsible for providing exceptional support to customers by accurately processing orders, maintaining clear communication, and ensuring a positive experience throughout the order lifecycle. This role works closely with internal teams—including engineering, production, planning, and shipping—to resolve inquiries and deliver timely solutions. Strong attention to detail, proactive communication, and commitment to customer satisfaction are essential for success in this position.

• Answer incoming customer calls and provide prompt, courteous assistance.
• Accurately review and enter customer orders into the Oracle system.
• Ensure all order details and customer account information are correct and up to date.
• Communicate proactively with customers regarding order status, shipment updates, and account inquiries.
• Respond promptly to customer questions and resolve issues in collaboration with internal departments.
• Support key OEM customer relationships and Vendor Managed Inventory (VMI) programs by following established processes and requirements.
• Maintain knowledge of product offerings, pricing, delivery schedules, and promotional programs to assist customers effectively.
• Participate in team initiatives to improve processes and enhance the overall customer experience.
• Document interactions and maintain accurate records in accordance with company standards.

• High school diploma or equivalent.
• 2+ years of experience in customer service, order management or related role.

• Excellent communication, interpersonal and organizational skills with emphasis on customer service.
• Ability to multitask and prioritize work schedule.
• Ability to take responsibility for quality and quantity of work performed.
• Ability to effectively write and read English.
• Excellent verbal and written communication skills.
• Strong problem solving skills and ability to react quickly to resolve problems.
• Strong attention to detail.
• Ability to work both independently and collaboratively as a team towards mutual objectives.
• Knowledge of MS Office Software.
• Oracle experience preferred.
• Must be able to work overtime as needed.
• Other duties assigned.

• Competitive compensation, holiday pay, and paid time off
• Great benefits package that includes health, vision, and dental insurance
• 401(k), plus matching
• Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave
• Employee referral program
• Tuition reimbursement program
• Employee assistance program
• Exciting, fast-paced environment where you could make a true impact
• Opportunities for career advancement within our business unit and across all other AMETEK business entities

Location:

Waukegan, IL

To learn more about our company and our job opportunities, visit us at:

To learn more about the  unit you’ll be joining, visit us at:
Power Quality Solutions: