Patient Coordinator II; Waukegan

New Patient Coordinator II (Waukegan) – Orthodontic Experts

Orthodontic Experts is dedicated to quality care and orthodontic excellence. We are a community committed to making a difference in the lives of our patients. We currently have 29 offices in the Greater Chicagoland Area, Wisconsin, Indiana, and Indianapolis, and we are on track to open additional offices this year. Our core values are Accountability, Inclusion, Integrity, Respect, Teamwork, and Transparency.

As a New Patient Coordinator II (NPC II), you will be on the training path of an Orthodontic Assistant and will learn and master various orthodontic procedures under the supervision of the orthodontist. You will also act as a backup for the NPC role, taking records (pictures and x‑rays) used for creating a treatment plan for new patients.

• Learn and master orthodontic procedures (under supervision of the orthodontist).
• Assist the orthodontist during procedures such as adjusting braces and placing orthodontic appliances.
• Complete full‑arch bonding top and bottom, as well as bonding fixed retainers.
• Debonding and rebonding brackets.
• Use various digital scanners.
• Make clear retainers and deliver expanders, space maintainers, and Försüs® devices.
• Take clear x‑rays, clear photos, and accurate scans for retainers.
• Assist in sterilizing equipment.
• Maintain a clean working environment (including the picture & x‑ray area).
• Collaborate with the Treatment Coordinator to ensure patient case acceptance by orchestrating a warm hand‑off.
• Assist in meeting and/or exceeding monthly and annual clinic goals.
• Explain payment options and provide general information about insurance coverage related to orthodontics.
• Perform all duties and responsibilities when traveling to another clinic, including administrative tasks.
• Participate in marketing events.
• Complete annual compliance training.
• Other tasks as assigned.

• High School Diploma or GED.
• Ability to work independently and as part of a team.
• Computer skills.
• Ability to travel and transport yourself to other practice locations.

• Monday – Wednesday 8:45 am – 5:00 pm
• Thursday & Friday 6:45 am – 3:00 pm
• Two Saturdays per month (9:45 am – 6:00 pm shifts)
• 2410 Washington St., Waukegan, IL 60085
• Travel availability to Mundelein.
• Hourly rate: $18.00.

• Paid training
• Travel pay (when traveling to sister clinics farther than 15 miles)
• Clinical bonuses
• Paid time off
• Holiday pay
• Medical, dental, vision, and life insurance
• Accident insurance
• Short‑term disability
• Long‑term disability
• Employee assistance program
• Health savings account
• Dependent care account
• 401(k) and matching
• Pet insurance
• Tuition assistance program
• Identity theft protection
• Met Life Met Law legal insurance
• Transit reimbursement – commuter account
• Free and discounted orthodontic treatments

Pay: $18.00 per hour

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