Technical Service Representative- Aerospace

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About Akzo Nobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life.

Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

The Technical Service Representative North America – Aerospace is responsible for leading the delivery of technical support and service solutions for aerospace coatings across all segments (General Aviation, Cabin, Structure, Air Defense, OEM Airlines MRO) within a region, reporting to the Regional Technical Service Manager – Aerospace. This role ensures the deployment of expert technical personnel, robust processes, and advanced tools to support coating application, performance, and regulatory compliance, enhancing customer satisfaction and operational efficiency.

The representative collaborates with sales, R&D, and supply chain teams to deliver tailored technical solutions, aligning with the Aerospace business strategy and supporting regional sales goals.

• Deliver technical support solutions for coating applications across all Aerospace segments, ensuring high performance and customer satisfaction.
• Collaborate with sales teams to address client technical needs, supporting key account managers in securing and retaining contracts.
• Ensure coating solutions comply with industry standards across the mentioned segments, coordinating with compliance teams for audits and certifications.
• Leverage CRM systems to track technical service requests and performance, enhancing service delivery and client interaction data.
• Monitor and report on technical service performance, delivering insights on coating issues, resolution times, and client feedback to the Regional Technical Service Manager.
• Partner with R&D to develop and test coatings that meet segment-specific requirements (e.g., fire-retardant for Cabin, durable for Structure).
• Drive continuous improvement in technical service processes, optimizing application efficiency and compliance to enhance customer value.
• Conduct technical market analysis to identify emerging coating needs, such as eco-friendly or high-performance solutions, supporting sales growth.
• Ensure adherence to corporate policies, HSE standards, and aerospace regulations in all technical service activities.
• Support sales teams in client presentations, providing technical expertise to strengthen value propositions and contract negotiations.
• Proactively resolve complex coating performance issues, coordinating with supply chain and R&D to maintain client trust and operational efficiency.
• Support during customer complaint process by supporting Root Cause Analysis (RCA) process and collaborate with functions to ensure appropriate corrective actions are in place.

• 10+ years of experience in technical service, engineering, or related roles, with at least 5 years in aerospace, paints and coatings, or high-tech industries, ideally supporting coating applications.
• Deep expertise in aerospace coating technologies, including lightweight, fire-retardant, anti-corrosion, and high-durability solutions, with knowledge of application processes (e.g., spray, curing) and testing protocols.
• Comprehensive understanding of aerospace regulations, with experience ensuring compliance in technical delivery.
• Proven experience in managing technical service teams and collaborating with sales and R&D to support customer needs, with familiarity with CRM and IBP processes.
• Preferred:
  Background in supporting technical solutions for OEMs, MROs, or defense contractors, with a track record of resolving complex coating…