Field Operations Lead; Senior

Overview

DecisionPoint seeks a Field Operations Lead to oversee and coordinate field-support operations for the USMEPCOM ENLIST program. This position manages technician assignments, on-call coverage, outage-recovery support, site-support schedules, and equipment relocations at Military Entrance Processing Station (MEPS) locations.

The Field Operations Lead coordinates closely with the Outage Response Team, Service Desk, network and systems engineering teams, Government personnel, telecommunications carriers, utilities, vendors, and other service providers. During critical incidents, the Lead organizes field resources, maintains accurate incident timelines, supports hourly SEV 1 and SEV 2 status updates, and helps drive services toward restoration.

The position also coordinates field support for network cabling, equipment installation, site surveys, and MEPS location moves. Success requires strong technical-team leadership, disciplined incident coordination, and the ability to translate rapidly changing operational information into clear assignments and stakeholder communications.

This position is remote, with Chicago-area candidates preferred. The role requires participation in an on-call environment and travel to USMEPCOM Headquarters and geographically dispersed MEPS locations as operational needs require.

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

The Field Operations Lead will:

• Lead and coordinate day-to-day field operations across USMEPCOM Headquarters and supported MEPS locations.

• Assign field technicians based on site requirements, technical qualifications, workload, geographic coverage, and operational priorities.

• Develop and maintain field-support schedules, technician rosters, escalation paths, and on-call coverage.

• Coordinate field resources supporting the program’s continuous 24/7/365 outage-response capability.

• Ensure qualified on-site resources can be mobilized in accordance with contractual outage-response requirements.

• Coordinate the field response to network, system, application, telecommunications, power, cabling, and equipment outages.

• Receive and assess field-support requests and assign the appropriate personnel, equipment, vendors, or service providers.

• Support immediate incident response upon notification of an outage or significant performance degradation.

• Coordinate corrective actions among the Service Desk, Outage Response Team, engineering teams, site personnel, telecommunications carriers, utilities, subcontractors, and vendors.

• Organize and support hourly status updates for active SEV 1 and SEV 2 incidents.

• Maintain accurate incident timelines that document notifications, technician dispatches, troubleshooting activities, decisions, communications, workarounds, recovery actions, and final restoration.

• Provide clear operational updates to the Outage Response Team Lead, Service Desk leadership, program management, and Government stakeholders.

• Escalate unresolved incidents, resource shortages, access problems, vendor delays, and other barriers that may affect service restoration.

• Coordinate the implementation of approved temporary workarounds and contingency measures when full restoration is not immediately possible.

• Verify that field technicians follow approved troubleshooting, safety, security, change-control, and recovery procedures.

• Support root-cause analysis by gathering field observations, equipment information, technician notes, photographs, logs, test results, and other supporting evidence.

• Contribute field-operations information to written incident reports, including timelines, corrective measures, root causes, and preventive recommendations.

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