Telecom Expense Analyst

Our client, a biopharmaceutical company, is looking for an experienced Telecom Expense Analyst to join our team.
This will be 100% REMOTE.

Contract Duration: 6 months

Location
:
Fully REMOTE

• The ideal candidate for this role has a proven track record of successful telecom expense management in a high-volume, high-stakes environment.
• You must possess excellent communication and problem-solving skills, a strong attention to detail, and the ability to effectively manage multiple priorities.
• You should also be comfortable working in a fast-paced, ever-changing environment and have a passion for developing and refining best practices for telecom expense management.

• Work with Manager to provide account and invoice information;
  Purchase Order Spend for budget tracking purposes analysis /and reporting.
• Perform special requests for inventory and billing management as required.
• Ensure that payment remit information is reflected in internal systems to ensure receipt of payments.
• Provide information, support, and assistance to carriers as a business partner. Review monthly carrier Accounts Receivable reports.
• Field questions/inquiries from multiple vendors related to payment issues/matters.
• Contest inaccurate charges invoiced by submitting a billing inquiry or dispute with providers and ensure resolution.
• Liaise with numerous internal areas as well as external:
  Internal Accounts Payable, Finance, and Tax;
  External telecom and network suppliers, TEM Provider.
• Perform in-depth audits and reconciliation of telecom and data networking service orders and change activity, against vendor records, billing and corporate-wide financial objectives.
• File carrier disputes when warranted.
• Forensic analysis of telecom invoices inclusive of receiving, reviewing, approving, auditing, optimizing, processing, validating payment, etc.

• 5+ years in telecommunications and/or in the Telecom Management (TEM) and/or Managed Mobility Services (MMS) industries (depending upon MSS level at time of hire).
• Bachelor's degree required; relevant, equivalent work experience may be substituted for degree requirement.
• Ability to leverage automation for efficiency and added benefit.
• Excellent communication, attention to detail, and organizational skills are required. Ability to communicate effectively verbally and in writing.
• Ability to identify and coordinate issue resolution utilizing standard procedures/processes/tools.
• Strong customer service orientation.

• Knowledge of vendor internal processes (AT&T, Verizon, Zayo, Lumen, others) both US and OUS.
• General knowledge of and understanding of pricing and benchmarking of telecom services.
• Strong Excel skills (will need to know pivot tables, lookups for analysis and comparisons of up to 40,000 lines of data).
• Finance and/or accounting experience.
• Must be detail oriented.
• Comfortable using SAP, SharePoint, TEM Systems and Vendor Portals.