Director of Support Services

Job Title: Director of Support Services

Facility: Vista Medical Center
Department: Support Services
Employment Type: Full-Time
Exempt Status: Exempt
Reports To: Executive Leadership

Vista Medical Center is a community-focused healthcare organization committed to delivering high-quality, compassionate care to the communities we serve. As part of Vista Health System, we strive to create a safe, welcoming environment for patients, families, visitors, and staff by upholding strong values of service excellence, respect, accountability, and teamwork. Our non-clinical support services play a critical role in enhancing the overall patient and visitor experience.

The Director of Support Services provides strategic leadership and operational oversight for key non-clinical service departments, including Communications/Telephone Operations, Housekeeping/Environmental Services, Central Supply, and Front Desk/Guest Services
. This role ensures high-quality, efficient, and customer-focused support services that contribute to a safe, welcoming, and well-organized environment for patients, visitors, staff, and physicians.

The ideal candidate is an experienced leader with strong operational, financial, and people-management expertise who is passionate about service excellence and continuous improvement.

• Demonstrates commitment to Vista Medical Center's Community Cares Program and Standards of Behavior
  , including consistent use of AIDET communication.

• Provides overall leadership, direction, and accountability for assigned support service departments.

• Develops and implements policies, procedures, and service standards to ensure operational excellence and regulatory compliance.

• Collaborates with executive leadership and department leaders to align support services with organizational goals.

• Oversees departmental budgets, staffing models, productivity metrics, and cost-control initiatives.

• Ensures compliance with quality, safety, infection-control, and regulatory standards.

• Leads, coaches, and develops managers and supervisors to foster accountability, teamwork, and service excellence.

• Monitors key performance indicators (KPIs) and drives continuous improvement initiatives.

• Coordinates staffing coverage and workflow to ensure uninterrupted operations.

• Serves as a point of escalation for service-related concerns or operational issues.

• Supports emergency preparedness and operational continuity planning.

• Participates in organizational committees and performance improvement initiatives.

• Promotes a positive customer service culture focused on responsiveness, professionalism, respect, and service recovery.

• Complies with all organizational policies, procedures, and education requirements.

• Bachelor's degree in Business Administration, Healthcare Administration, Hospitality Management
  , or a related field preferred.

• 5–7 years of progressive leadership experience in support services, operations, or facilities-related management.

• Experience overseeing multiple departments and managing managers/supervisors required.

• Strong leadership, communication, and interpersonal skills.

• Proven ability to manage budgets, staffing, and operational workflows.

• Knowledge of service quality standards, safety practices, and regulatory requirements.

• Ability to effectively manage emergencies and crisis situations.

• Strong organizational, problem-solving, and decision-making abilities.

• Combination of sitting, walking, and standing throughout the workday.

• Occasional bending, lifting, carrying, pushing, and pulling (up to and exceeding 50 lbs).

• Exposure to infectious and contagious diseases may occur.

• Interaction with patients of all age groups under various circumstances.

• Irregular hours, on-call, and call-in responsibilities may be required.

• Personal protective equipment may be required.

• On-call and call-in support is required
  , which may include coverage at other Vista Health System locations.

• Travel to other Vista Health sites may be required.

• Neonatal, Pediatric, Adolescent, Adult, and Geriatric populations.

• Not required.

Vista Medical Center offers a competitive benefits package designed to support the health, financial security, and well-being of our team members, which may include:

• Comprehensive medical, dental, and vision insurance

• Retirement savings plan with employer contribution

• Paid time off (PTO) and paid holidays

• Life and disability insurance

• Tuition assistance and professional development opportunities

• Opportunities for career growth within Vista Health System

Benefits eligibility and offerings are subject to plan terms and employment status.

This job description is not a contract of employment. Vista Medical Center reserves the right to modify job duties and responsibilities as business needs require.