Consulting Solution Architect - Cisco ThousandEyes

The Consulting Solution Architect
- Cisco Thousand Eyes is a nationally aligned technical pre-sales role within CDW's National Specialized Presales organization. This role focuses on developing consulting-led observability, digital experience monitoring, Internet intelligence, and network visibility solutions for CDW customers utilizing Cisco Thousand Eyes and related Cisco observability technologies.

The Consulting Solution Architect provides consultative guidance, supports Cisco Thousand Eyes software and services opportunities, scopes assessment and advisory engagements, and develops strategic customer and partner relationships that drive business growth. The role partners closely with customers, sellers, services teams, architects, engineers, and Cisco to help organizations improve user experience, application visibility, network performance, operational resiliency, and hybrid workforce monitoring.

The Consulting Solution Architect serves as a trusted advisor while helping expand CDW's observability, digital experience, and Cisco Thousand Eyes consulting services practice nationally.

• Develop consulting-led engagements, including observability assessments, digital experience assessments, application visibility reviews, network performance evaluations, user experience monitoring engagements, and operational maturity assessments.
• Conduct customer workshops, discovery engagements, executive briefings, and strategy sessions focused on digital experience management and visibility.
• Assess existing monitoring tools, operational processes, network architectures, and user experience challenges to identify improvement opportunities.
• Develop strategic recommendations and roadmaps that improve visibility across campus, branch, cloud, Internet, SaaS, and hybrid workforce environments.
• Provide consultative guidance on observability strategy, monitoring operations, network assurance, and user experience optimization.

• Design and position Cisco Thousand Eyes solutions that address customer requirements for application monitoring, Internet intelligence, endpoint monitoring, cloud visibility, and network assurance.
• Develop service offerings, assessment methodologies, reference architectures, statements of work (SOWs), and reusable consulting deliverables.
• Translate business and technical requirements into solution recommendations, services opportunities, and implementation roadmaps.
• Support proof-of-value, demonstration, workshop, and discovery activities.
• Collaborate with delivery organizations to ensure successful transition from pre-sales to implementation.

• Partner with sales teams to identify, qualify, and advance Cisco Thousand Eyes opportunities.
• Drive growth of Cisco Thousand Eyes software, subscriptions, professional services, and consulting services revenue.
• Support account planning and national business development activities focused on observability and digital experience management.
• Develop reusable solution plays, customer messaging, competitive positioning guidance, and business value frameworks.
• Serve as a national subject matter expert for Cisco Thousand Eyes, digital experience monitoring, and observability solutions.
• Maintain knowledge of Cisco Thousand Eyes and related Cisco observability technologies and collaborate with adjacent networking, security, cloud, collaboration, AI, and infrastructure teams.
• Build and maintain strategic technical relationships with Cisco Thousand Eyes, Cisco observability teams, and relevant partner organizations.
• Develop and deliver enablement content and coach Solution Architects, specialists, engineers, and sellers on…