IT Support Specialist

We are looking for a hands-on IT Support Specialist to give onsite technical support at a manufacturing facility. You will support office users and production floor operations, resolve hardware and software issues, manage devices, and make sure IT requests are resolved on time.

• Duration: 3-month contract
• Work mode: Onsite, 5 days per week. Some evening and weekend work is required.
• Pay rate: Up to $30/hr

• Configure Microsoft 365 and support end users across the full Office suite.
• Review, prioritize and resolve IT requests that come in by phone, email, IM, in person or through the ticketing system.
• Log issue details in the ticketing system, including scope, impact and components, for escalation and knowledge base reference.
• Troubleshoot and resolve hardware and software issues on desktops, laptops and printers.
• Use Microsoft Intune to push updates and policies to desktops and laptops.
• Set up and support Android scanners and tablets on the production floor.
• Set up and configure computer equipment for onboarding and offboarding.
• Move computer and printer equipment as needed.
• Support audio and video equipment in conference rooms.
• Keep the asset management database up to date with current hardware allocation.
• Create and update documentation for IT processes and procedures.
• Follow up on open requests until they are resolved.
• Support special projects and other duties as assigned.

• 2-5 years of hands-on experience in onsite IT support, desktop support or help desk.
• Strong knowledge of Microsoft Office and Microsoft 365.
• Advanced understanding of Windows and Mac systems in a LAN/WAN environment.
• Advanced knowledge of desktop, laptop and printer repair.
• Experience working with a ticketing system.
• Strong problem-solving skills and the ability to manage several tasks at once.
• Excellent verbal and written communication skills, including explaining technical information to non-technical people.
• Availability to work onsite in Waukegan, IL five days per week, with some evenings and weekends.

• Experience with Microsoft Intune or other MDM tools.
• Experience setting up and troubleshooting thermal printers such as Zebra.
• Experience supporting Android handheld scanners or tablets in a manufacturing, warehouse or production environment.
• Experience supporting conference room A/V equipment.
• Familiarity with asset management tools and processes.