Area Manager, Management Operations Management

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29 days ago Requisition

Salary Range: $60,000.00 To $70,000.00 Annually

AREA MANAGER

Department: Program
Reports To: Chief Program Officer (CPO)
Status: Full-Time, Exempt
Salary Range:$60,000-$70,000 annually (DOE)

Position Summary
The Area Manager provides direct multi-site leadership and operational oversight for assigned Boys & Girls Club locations. This role ensures consistent program quality, strong staff performance, responsible use of site resources, and safe, compliant operations.

Working closely with the Chief Program Officer and in partnership with the Program Leadership Team and other organizational leaders, the Area Manager supervises and develops Program Managers through regular site visits, coaching, performance management, operational guidance, and Continuous Quality Improvement (CQI).

Essential Duties and Responsibilities

Site Operations & Program Quality

• Oversee day-to-day operations across assigned sites to ensure safe, structured, welcoming, and high-quality environments.
• Ensure consistent implementation of approved curriculum, program models, organizational priorities, and quality standards.
• Conduct regular site visits, observations, and CQI reviews to monitor operations, youth engagement, staff practice, and program quality; support timely improvement actions.
• Monitor site operational readiness, including staffing coverage, facilities, supplies, technology, and equipment needs, and coordinate resolution with appropriate departments.
• Monitor assigned site budgets and expenditures in partnership with Program Managers and Finance, support responsible use of approved resources, and elevate material variances or needs to the Chief Program Officer.
• Support Program Managers in achieving expectations related to attendance, ADA, enrollment, CCAP participation, retention, teen engagement, and youth outcomes.

Staff Supervision & Development

• Directly supervise and coach Program Managers through goal setting, regular check‑ins, observations, feedback, evaluations, and documented follow‑up.
• Maintain a consistent site presence to provide hands‑on support, problem‑solving, and real‑time coaching to Program Managers and frontline staff.
• Partner with Human Resources and the Chief Program Officer to support recruitment, hiring, onboarding, staff engagement, retention, and performance management across assigned sites.
• Support onboarding, training, and professional development efforts while identifying recurring skill gaps and recommending strategies to strengthen staff performance.
• Identify high‑potential staff and support leadership pathways, including the development of Lead Youth Development Professionals.
• Coordinate continuity plans during Program Manager vacancies, absences, or transitions, and help Program Managers strengthen team culture, staff engagement, and retention across assigned sites.

Safety, Compliance & Youth Support

• Ensure assigned sites comply with BGCA standards, organizational policies, licensing, grants, and applicable regulatory requirements, including CACFP, CCAP, Teen REACH, OJJDP, 21 st Century, and other site‑level requirements.
• Conduct or support safety and compliance checks and ensure timely resolution and documented follow‑up of identified concerns.
• Monitor timely completion and follow‑up of incident and accident reports, corrective actions, and compliance‑related documentation
• Help coordinate site response during staffing shortages, emergencies, and operational crises.
• Support Program Managers in consistently applying organizational behavior‑guidance and youth‑discipline practices, coordinating appropriate youth…