Quality Assurance Supervisor

Quality Assurance Supervisor – Liquids

Reporting into:
Quality Assurance Manager

Business and Department: ABF/ABFLabs-Quality

Position Purpose/

Summary:

The Quality Assurance Supervisor is responsible for ensuring timely and effective implementation of all company’s policies, procedures, and activities involved in assuring the quality of manufactured products. They maintain close working relationships with other department managers and supervisory personnel in order to achieve product quality, identify, solve and prevent problems affecting product quality, maximize productivity, and comply with regulatory requirements.

Direct Reports: 2 to 10 reports from a variety of quality positions.

• Manages all quality department activities on the shift.
• Reviews the daily production schedule; adjusts the quality department schedule to ensure quality inspections and reporting are met.
• Directs the Quality team in fulfilling customer sample requests.
• Establishes and modifies work procedures.
• Oversees and ensures compliance of specs within the production write‑ups.
• Maintains and monitors the company’s Retain program.
• Oversees the implementation of quality standards, programs and processes to improve operational efficiencies and reduce/eliminate production waste.
• Ensures Questionable Material Report (QMR) program compliance through accurate documentation, disposition and timely follow‑through with closure.
• Ensures Plant Floor documentation is accurate and followed, including adherence to production line activity without error.
• Demonstrates critical thinking with other department leaders, customers, and suppliers when creating dispositions.
• Leads investigations of customer complaints and root‑cause analysis; reports results internally and to customers.
• Communicates to Management all out‑of‑compliance (OOC) issues found during inspections.
• Participates in Internal Audit programs as directed.
• Disposes questionable products on production lines, elevates to the Quality Manager as needed.
• Oversees incoming inspection of materials, including chemicals and components.
• Demonstrates sound judgment and ability to make on‑the‑spot decisions when resolving employee concerns.
• Oversees and ensures effective employee training on GMP/SOP’s.
• Upholds GMP processes and GMP audits.
• Demonstrates proactive action to avoid quality concerns.
• Follows all company guidelines for Emergency Evacuation to ensure employee safety.
• Maintains a clean and safe work environment at all times.

• Manages assigned workforce to meet day‑to‑day expectations for quality, quantity, timeliness, and cost.
• Zero defects.
• Zero recalls.
• Zero past‑due QMRs.
• Incoming component release on time.
• Reports product holds with escalation process.

• Health insurance
• Dental insurance
• Vision insurance
• Life & AD&D insurance
• 401(k)
• 401(k) match
• Pet insurance
• Paid time‑off
• Paid holidays
• Tuition reimbursement
• Flexible Spending Account
• Dependent Care Subsidy
• Childcare resources
• Commuter benefits
• Employee assistance program
• Disability insurance
• Employee discounts

• High School Diploma or GED – Required
• Bachelor’s Degree in a related field – Preferred
• Or equivalent work experience

• 3+ years of related experience in contract packaging, light industrial manufacturing, or similar within a consumer manufacturing environment.
• Over‑the‑Counter (OTC) experience preferred.
• Specific experience in safety, regulated production/GMP, and quality‑focused work responsibilities.
• Minimum of 3+ years of experience using critical thinking skills to identify, analyze, and solve problems.
• 1‑3 years of experience in a leadership role demonstrating effective mentorship and coaching skills.
• Working knowledge of ISO requirements, CAPA, FMEA.
• Working knowledge and application of Quality System policies and procedures.
• Self‑motivated and self‑directed initiative to take action, achieve results, think creatively, and work efficiently.
• Strong mathematical abilities.
• Exceptional attention to detail in communication, data integrity, timeliness, and accuracy.
• Ability to address conflict and resolve issues.
• Demonstrates and promotes personal accountability…