Senior Quality Manager

Description

Springs Window Fashions is hiring for positions within its Horizons Window Fashions and Graber divisions. Both are part of Springs Window Fashions LLC.

This is an onsite role in Waukegan, IL

About Springs:

Springs Window Fashions has been a leader in the window treatments industry since 1939. Headquartered in Middleton, WI, we operate across 14 locations in North America with a team of over 6,000 associates. Our diverse portfolio of brands—including Bali, Horizons Window Fashions, Graber, Sun Setter, and Mecho—can be found in major retailers, designer showrooms, and commercial spaces worldwide. As a privately owned company, we are committed to delivering The Best Experience—for our consumers, channel partners, and associates—through innovation, quality, and exceptional service.

The Senior Quality Manager is responsible for leading and managing the organization’s quality management system (QMS) to ensure products and processes meet internal, customer, and regulatory standards. This role drives continuous improvement, oversees quality assurance and control teams, and partners with cross‑functional departments to enhance operational excellence and customer satisfaction.

• Develop, implement, and maintain the company’s Quality Management System (QMS) in compliance with ISO 9001, AS9100, IATF 16949, FDA, or other applicable standards.
• Establish quality objectives and key performance indicators (KPIs) to align with organizational goals.
• Lead internal quality audits and management reviews.
• Champion a culture of continuous improvement and operational excellence.

• Oversee inspection, testing, and verification activities to ensure product conformance to specifications.
• Manage corrective and preventive action (CAPA) processes, root cause analysis, and risk assessments.
• Approve quality documentation including inspection plans, procedures, and certifications.
• Ensure traceability, documentation, and compliance with customer and regulatory requirements.

• Lead, mentor, and develop the quality engineering, inspection, and compliance teams.
• Coordinate training to improve quality awareness and technical competence across departments.
• Evaluate performance and provide coaching to enhance team effectiveness.
• Provide a "Best Experience" to all contacts by consistently following our "Core Value and Cultural Behaviors".

• Manage supplier quality programs including audits, evaluations, and performance monitoring.
• Serve as the primary quality contact for customers, managing quality‑related communications and issue resolution.
• Support new product introductions (NPI) and design reviews to ensure quality is built into processes from the start.

• Implement lean and Six Sigma methodologies to reduce defects, waste, and variability.
• Analyze quality data and trends to drive improvement projects.
• Collaborate with manufacturing, engineering, and operations to enhance process capability and reliability.

• Bachelor’s degree in engineering, Quality Management, or related field (master’s preferred).
• 8+ years of experience in quality management roles within manufacturing, automotive, or similar industries.
• Proven track record of managing a quality team and leading audits and certifications.

• Strong understanding of ISO, AS, or IATF standards and regulatory requirements.
• Expertise in root cause analysis, FMEA, PPAP, SPC, MSA, and control plans.
• Excellent leadership, analytical, and communication skills.
• Proficiency with quality software tools (e.g., SAP QM, Minitab, or similar).
• Six Sigma Green/Black Belt certification preferred.
• Key Performance Indicators (KPIs):
• Reduction in customer complaints and internal defects.
• Audit scores and certification compliance.
• On‑time closure of CAPAs and nonconformances.
• Supplier quality performance metrics (PPM, OTD).
• Improvement in process capability (Cp, Cpk).

• Our Core Value:
  We do the right thing, always
• Our Seven Cultural Behaviors
  • Empowerment – We trust our people.
  • Owner…