Store Manager, Retail & Store Manager

Job Overview

Ross Stores, Inc. is seeking a Store Manager to lead all aspects of store operations, ensuring compliance with company standards, driving sales and profitability, and creating a friendly, high‑energy shopping experience.

• Lead all company best practices and maximize productivity by minimizing steps and touches.
• Analyze store reports to evaluate controllable expenses and overall store performance.
• Address any variance to company standards with an appropriate action plan, partnering with the District Manager as needed.
• Ensure proper scheduling of associates to meet business objectives.
• Accept special assignments as directed by leadership.
• Handle payroll administration, including daily punch edits, associate scheduling compliance, Friday payroll transmission, and payroll reporting.

• Recruit, hire, train, and develop assistant managers, area supervisors, and non‑exempt associates.
• Reduce store turnover using retention tools such as incentive programs, recognition opportunities, contests, and training.
• Address personnel issues, including coaching, verbal and written warnings, progressive discipline, and termination when needed.
• Ensure compliance with Ross personnel policies, procedures, and all state, local, and federal regulations.
• Manage associate relations issues, consulting with the District Manager as needed.

• Lead all expenditures to remain within budget.
• Control payroll hours to plan, adjusting to current business trends.

• Adhere to company safety policies and ensure the safety of associates and customers.
• Ensure associates understand and can execute emergency operating procedures.

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times.
• Execute customer service programs and merchandising presentation programs through associate training and supervision.
• Coach associates to provide efficient and friendly service at registers, customer service desk, fitting rooms, and the sales floor.

• Lead store associates in a professional appearance per the company dress code.
• Represent and support the company brand at all times.
• Maintain a clean, neat, easy‑to‑shop environment.
• Ensure high standards of housekeeping with help from contracted maintenance personnel and Ross associates.

• Ensure recovery, sizing, and markdowns complete to company standards through teaching, assigning tasks, and following up.
• Ensure merchandise is presented and organized according to company merchandising guidelines.
• Urgently manage merchandise processing to the sales floor within the expected company timeframe.

• Train associates on loss prevention programs to achieve store shortage goals.
• Demonstrate integrity, honesty, and confidentiality in all interactions.
• Maintain a strong customer service presence on the sales floor, enhancing loss prevention awareness.
• Lead the annual inventory process and maintain proper administration of the out‑of‑stock policy.

• Learning on the Fly
• Developing Effective Teams
• Business Acumen
• Self‑Development
• Dealing with Ambiguity
• Managing and Measuring Work
• Problem Solving
• Perseverance

• Five or more years of store management experience in a retail environment.
• High level of customer service.
• Ability to lead, manage, motivate, and communicate positively with associates at all levels.
• Training, coaching, and developing associates.
• Organize and prioritize tasks, develop a schedule to achieve results.
• Fluency in English.
• Exercise considerable independent judgment and discretion.
• Work evenings and weekends as required.

• Use all store equipment including PDTs, registers, and PC as required.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 lbs.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Perform basic mathematical…