Manufacturing - Inside Sales Representative

Manufacturing - Inside Sales Representative Job Description Manufacturing - Inside Sales Representative

As an Inside Sales Representative on the Customer Experience Team, you’ll play a vital role in delivering a responsive, consultative, and solutions-focused sales experience. You’ll ensure that every customer interaction — from first inquiry to post-sales follow-up — feels smooth, personal, and aligned with our values of Respect, Team Spirit, and Ownership.

This role is ideal for someone who is customer-obsessed, eager to learn, and excited to grow within a company that prioritizes technical excellence paired with human connection.

• Serve as a front-line resource for prospective and existing customers, guiding them through the early stages of the sales journey.
• Respond promptly to inbound inquiries via phone and email with accuracy, empathy, and urgency.
• Prepare and follow up on sales quotations in collaboration with Sales Engineers and Customer Service Representatives to ensure customer needs are fully met.
• Assist in qualifying leads and understanding customer goals to ensure the right‑fit solution is offered.
• Log all activities and customer interactions in CRM to ensure visibility and alignment across the business.
• Proactively follow up with customers to ensure customer satisfaction, as well as gather feedback for continuous improvement.
• Partner closely with the North American Sales Manager and the Customer Experience Manager to identify opportunities for enhanced service and support.
• Maintain product and application knowledge to build credibility and trust with customers.

• Entrepreneurial Spirit – We need a self-starter in this role. An Inside Sales Representative at Deublin is resourceful, driven, and energized by opportunity. They take initiative, think creatively, and act with urgency. They’re not just order-takers, they’re opportunity-makers. We need someone who thrives in opportunity, adapts quickly, and pursues growth with grit and optimism equally balanced with dignity and respect. This role demands ownership, hustle, and a passion for building strong customer relationships.
• Communication – Excellent communication skills, both written and verbal, both in-person and remote are required. Conciseness and clarity are valued. Presentation and public speaking skills are highly valued.
• Project Management – We need an advocate for the voice of the customer during projects, someone who can keep the internal team on track to meet the customer’s performance and delivery expectations.
• Technical Prowess – Engineering, mechanical or electrical background preferred. Ability to understand how components integrate into larger systems is expected. Willingness to learn engineering related topics that may not already be mastered is required.
• Software, Systems & Tools Proficiency – Moderate to advanced expertise with Microsoft Office is expected; experience using IFS, IFS CRM, or any other CRM platforms is a massive plus.
• Education – Bachelor’s degree (B.A./B.S.) from four-year College or university in Business, Engineering, Communications, or related field is preferred.
• Experience – 2+ years of experience in Inside Sales, Customer Service, or Technical Support is preferred. Experience in a B2B or manufacturing setting is preferred.

• Comprehensive Benefits
  : 401(k) plan with matching contributions, health insurance (medical, dental, vision), FSA and HSA options. Generous PTO and paid holidays for a healthy work-life balance.
• Professional Development
  :
  Educational assistance programs and opportunities for career growth.
• Supportive Environment
  : A stable, team-based culture that values collaboration and innovation.
• Inclusive Workplace
  :
  Join a company committed to equity, diversity, and inclusion, fostering a culture of belonging.
• Compensation
  :
  This is a salaried exempt position with a pay range from $54,080 - $81,120 per year. Pay will be based on qualifications and experience.
• Location
  :
  This role will work from the Deublin Company global headquarters in Waukegan, IL. The role will be on site, with the opportunity to expand to 3 days…