Inside Sales Representative

Inside Sales Representative# Inside Sales RepresentativeLMT ONSRUD - Waukegan, IL 60085## Overview Salary Range $50,000.00 - $60,000.00 Salary/year## Description
** INSIDE SALES REPRESENTATIVES
**** RESPONSIBILITIES**:

Support overall sales effort by working with FSM, distributors, end-users, and potential new customers, ensuring customer satisfaction and increased sales.
** DUTIES**:
* Answer phones and respond to email correspondence.
* Act as main contact person for FSM and distributors within Inside Sales Territory.
* Performs backup role in the absence of other Inside Sales reps.
* Maintain Inside Sales Territory account information / order requirements within X3.
* Enter orders into X3 ERP System.
* Work with other departments to ensure orders are sent out accurately and timely.
* Expedite distributor follow-up requests with Production Control / Purchasing.
* Promote the use of B2B website to have distributors place orders, review inventory levels, and access acknowledgement / invoices.
* Assist in the processing of invoicing paperwork ensuring that shipments are being sent correctly, discounts are being applied. etc.
* Provide initial assistance with technical calls.
* Process returns per RGA policy.
* Enter data into CRM program to assist Field Sales with communications and distributor support.
* Perform other duties assigned by the Inside Sales Manager.## Qualifications
** EDUCATION**:
* Associate’s degree in related field required.
* A bachelor’s degree in business is preferred.
** EXPERIENCE**:
* 3 - 5 years office inside sales / customer service experience.
*
* SKILLS:

*** Strong written and verbal communication skills, including active listening.
* Ability to work independently along with problem solving.
* Working knowledge of Microsoft Office.
* Sage X3 ERP familiarity a plus.
* Microsoft Dynamics CRM knowledge preferred.
* Knowledge of business processes.