Account Executive

Job Title:

Account Executive

Reports to:

Account Director

Department:
Sales

FLSA Status:
Exempt

Compensation: $50,000-$60,000

We are seeking an Account Executive who thrives on cultivating and nurturing client relationships. This role revolves around fostering customer connections and aiding the sales team in managing enterprise accounts. The ideal candidate will swiftly become well‑versed in our product offerings and partner suppliers, guiding customers to make informed promotional marketing choices through education and support.

• Handle all aspects of customer account orders, including order processing, product quotes and coordinating product sample requests, with our clients as well as our vendors
• Expand responsibilities by learning and sourcing trending products to be able to fully support clients
• Assist new and existing customers with inquiries while providing consultative support and recommendations on promotional products
• Proactively communicating with existing customers to build and maintain customer relationships
• By becoming an expert at our offered products and their associated suppliers, you will educate customers on those products and help them make promotional marketing decisions.
• Identify and evaluate opportunities to increase customer retention and satisfaction by developing a positive rapport and relationship with customers
• Act as an overall coordinator and partner with other departments including warehouse, fulfillment, production and accounting
• Proactively make outbound phone calls to potential clients to introduce services, qualify leads, and schedule follow-up meetings.
• Provide day-to-day support and assist and handle ad hoc tasks as required

• Prior promotional industry experience preferred
• Above average communication skills
• Must be able to prioritize and handle multiple tasks in a changing work environment
• Average mathematical skills to accurately provide quotes and pricing
• Be creative and up to speed on industry trends and new and trendy products
• Must be motivated, driven and have the ambition to succeed
• Have a positive, upbeat and team player attitude
• Must have the ability and be comfortable to work independently
• Must have strong attention to detail
• MS Office proficiency in Word, Excel, PowerPoint and Outlook

• Complete insurance coverage – Medical, dental, vision, life insurance, flex spending accounts and disability plans with Company contributions
• Pet insurance and bring your dog to work days
• Corporate partnerships with Life Time Fitness, Bears Fit, Skechers and Tickets at Work
• Generous paid time off (vacation, sick and personal days as well as yearly floating holiday)
• 401(k) eligibility day one of employment, with a Company match after the first year of employment
• Paid maternity and paternity leave based on years of service
• Relaxed dress code
• Overture family fun – Summer BBQs, volunteer ERGs, employee vegetable garden, contests, potlucks and cookoffs
• Employee referral bonus