Customer Service Specialist

This position performs receptionist and administrative duties for the Department Director, supervisors, and managers, and provides customer service to visitors and patrons of the Department.

Schedule:

8:00 am – 4:30 pm, occasional nights and weekends required.
Starting hourly rate: $22.3453 hourly ($46,478.29 annually)
Initial interviews:
February 2nd and 3rd

Start date:

TBD
Explore the City's benefits here:
City of Waukesha Benefit Guide

• Performs receptionist duties; answers telephones and provides information or routes calls; greets visitors in person and responds to inquiries or directs to appropriate individual; responds as appropriate to email inquiries.
• Provides effective and courteous customer service both over the phone and in-person; gives information regarding programs, classes, events, and rentals; when assigned to the SRC, shows rental rooms within SRC.
• Processes incoming and outgoing mail.
• Processes refunds, credits and payment plans; posts payments and refunds to accounts; maintains accurate records.
• Balances cash drawer on a daily basis.
• Initiates routine correspondence, forms and reports in accordance with established Department procedures.
• Provides general administrative support and feedback to supervisors and managers.
• Provides support for all sports programs; creates rosters; communicates with coaches and managers; orders T‑shirts; updates and maintains team sideline website; creates online schedules and tournament brackets; enters updates on rainouts, scores, standings, etc.
• Provides support for the Before/After school Program Manager, school staff and parents as needed; maintains and updates student files.
• Maintains files of correspondence, forms, records, reports, manuals, confidential information and other materials in accordance with established Department procedures.
• Assists in developing administrative policies and procedures.
• Assists with Recording and maintaining PRF Board minutes and historical records.
• Assists with updating and maintaining Department website and social media.
• Attends meetings and training sessions as required.
• Provides assistance with Department financial record keeping.
• May assist with processing accounts payables and seasonal payroll.
• Creates and maintains databases (recreation and asset management software).
• Develops software tutorials and provides technical support to staff.
• Maintains office equipment; schedules repairs and maintenance as needed; troubleshoots operating issues; orders supplies.
• Creates marketing materials, databases and documents and assists with Seasonal Activity Guide.
• Conducts editorial proof reading for Department.
• Issues work permits for minors.
• Enters and submits course records through American Red Cross.
• Opens and closes office; assists custodial staff in ensuring general safety, cleanliness and appearance of buildings; performs custodial services when necessary.
• Assists with room setup for classes and programs; assists with storage and location of equipment in the building.
• Ensures safety of patrons by observing safety practices and enforcing established safety procedures, responding to emergencies and documenting accidents.
• Provides effective and efficient customer services and promotes and maintains responsive community relations.

Graduation from high school plus at least 1 year of technical training at a technical or business school, supplemented by at least 1 year of clerical or administrative experience in an office setting; or any equivalent combination of training and experience which provides the following knowledge, ability and skills:

• Operating systems at SRC (fire, alarm, heating/cooling and lighting).
• The use and operation of standard office equipment, including computers and relevant software programs.
• Business English (grammar, tone, spelling and punctuation).
• General office practices and procedures.

• Understand, follow and carry out instructions.
• Establish and maintain effective working relationships with supervisors, coworkers, residents and the general public.
• Work independently, multi‑task, prioritize workload and meet established deadlines.
• Deal tactfully and courteously with the…