Customer Service Advisor

Position Title: Automotive Service Advisor
Employment Type: Full-Time

Job Summary:
We are seeking a customer-focused and organized Automotive Service Advisor to join our team. As the primary point of contact between customers and the service department, you'll be responsible for creating a positive service experience from drop-off to pick-up. The ideal candidate has strong communication skills, automotive knowledge, and a passion for delivering excellent customer service.

Key Responsibilities:

• Greet customers and listen to their vehicle concerns in a professional and friendly manner.
• Write up repair orders and accurately document customer requests and technician recommendations.
• Provide cost estimates, explain services, and obtain customer approvals.
• Coordinate with technicians to communicate repair status and timelines.
• Keep customers informed throughout the repair process and ensure satisfaction at delivery.
• Upsell preventative maintenance and service packages where appropriate.
• Manage service appointment scheduling and workflow.

Must-Know Items:

• Strong understanding of automotive systems and common service needs.
• Ability to translate technical information into simple, clear language for customers.
• Experience using repair order systems (RO Writer & DVI inspections.) is a plus.
• Knowledge of warranty and service contract guidelines is a plus.

Requirements:

• 2+ years of experience in a customer service role (automotive preferred).
• Excellent communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• High school diploma or equivalent; additional automotive or business training is a plus.

Benefits:

• Competitive pay with bonus/incentive opportunities.
• Health, dental, and vision insurance.
• Paid time off.
• Employee discounts on service and parts.
• Ongoing training and career advancement opportunities.