Teller, Customer Service​/HelpDesk

Position:
Teller at Water Stone Bank

Location:

Waukesha, WI

Salary: $17.00–$22.00 per hour

Employment type:

Full‑time

Seniority level:
Entry level

Job function:
Finance and Sales

Industry: Banking

• Accurately process deposit and loan transactions while adhering to all policies and procedures.
• Support Retail Banking expectations by maintaining customer relationships, providing superior customer service, and referring bank products and services when beneficial and appropriate.
• Operate in full compliance with internal policies/procedures, as well as applicable regulations and laws.
• Build and maintain customer relationships by identifying customer needs, promoting current promotional offers, and referring customers to Bankers and other lines of business (Residential Lending, Business Banking, Commercial Real Estate, WIS and Merchant Services) for further assistance with bank products and services.
• Provide an unparalleled customer experience as set forth in WSB’s Mission.
• Maintain knowledge of WSB’s core processing system, WSB products and service, WSB policies and procedures, and regulatory requirements governing retail deposit accounts.
• Answer customer questions and resolve related account issues, including phone and in‑person.
• Other duties as assigned.

• Experience required: 6 months of cash handling and/or customer service experience.
• Preferred: 2–4 years of cash handling and/or customer service experience.
• Education required:
  
  High School diploma or GED.
• Additional education and/or experience:
  Co‑op participation and previous cash handling and/or retail experience.

• Outstanding Medical, Dental, and Vision Insurance
• 401(k) matching
• Employee Stock Ownership Plan
• Paid Time off
• Paid Holidays
• Flexible Spending Account
• Pet Insurance and so much more!

Water Stone Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.