Engineering Manager Product Support

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** 8. CONTACTING US
** Manager Product Support page is loaded## Engineering Manager Product Support locations:
Waukesha, WI - USAtime type:
Full time posted on:
Posted Todayjob requisition :
JR11138
** We are Generac, a leading energy technology company committed to powering a smarter world.
** Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

The Product Support Engineering Manager is responsible for providing leadership and management of all engineering activities within the Product Support Engineering function, including support of existing product designs through root cause analysis, problem resolutions, cost reductions, product improvements, and lifecycle product support which is accomplished through process improvement, design modifications, or specification changes. This position is responsible for the engineering aspects related to the escalation process within Generac.

This position works cross-functionally (Service, Operations, Supply Chain, and Product Development Engineering) in the company. This role develops and effectively implements the escalation process across all Generac businesses that insure rapid response, accurate root cause evaluation, and implementation of engineering solutions to escalated issues.

Responsibilities:
** Operations-facing product support
** Lead an engineering team that provides daily technical support to Operations (line builds, start-up, test, PPAP/first articles, build issues), triaging and burning down shop-floor defects and barriers. Coordinate fast-turn fixes and interim containments, then drive permanent corrective actions.

Partner with plant leadership (manufacturing, quality, supply chain) to meet SQDRC targets; ensure bills of material, routings, and drawings reflect the current build standard for C&I products.

Material life cycle management including E&O, product cannibalization impacts.
** Customer quality & reliability
** Support Sustaining org:
Contribute in 8D, root cause analysis (5 Why, Fishbone), interim (ICA) and permanent corrective actions (PCA), and reliability analyses to improve field performance and reduce rework/warranty.
** Configuration & Change Control
** Support configuration management for assigned products (ETO/CTO, SEQ) and ensure BOM accuracy across planning/production/service variants. Chair/drive the supplier-driven change.  Change Review Board inputs for your scope; manage ECNs from identification through validation and release.

Cross-functional collaboration.

Work hand in glove with Product Management, NPD/Systems Engineering, Compliance/Test, and Supply Chain to prevent recurrence, standardise parts/options, and mature design-for-reliability/DFM/AQPs across platforms.

People leadership & ways of working.

Select, coach, and develop engineers/designers; build a high-velocity, action-oriented team that collaborates well across plants and functions while maintaining urgency and calm under pressure. Use visual management, daily standups, and tiered escalation to speed decision-making.

Foster collaboration between engineering departments to identify and harvest new engineering concepts, technologies, techniques, standards and procedures.
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* Minimum Requirements:

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* Education:

** Bachelor's…