Customer Specialist

Job Summary

As a Customer Specialist, you will provide an iconic experience for our customers by guiding them through every step of the Car Max journey, reinforcing our simple and seamless process. You will communicate and partner effectively with teams across the organization to ensure each customer has a positive experience buying and selling cars.

• Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications.
• Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers for use in customer appraisals.
• Check in and receive vehicles shipped to Car Max; complete the daily scanning and reconciliation of vehicle inventory.
• Perform cosmetic inspections and ensure that all vehicles meet Car Max Quality Standards.
• Perform various administrative duties, including printing daily reports, maintaining transaction paperwork, contacting finance companies regarding customer contracts, obtaining required registration and titling information, auditing completed paperwork, and handling cash/payment management.
• Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing.

• Demonstrate exceptional communication skills.
• Display confidence in yourself, the product, and Car Max.
• Ability to build and maintain strong relationships.
• Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun.
• Balance the needs of the customer and the business when making decisions.
• Seek to fully understand and meet customer needs.
• Create win‑win solutions to customer issues.
• Get work done well, on time and follow the right process.
• Drive work processes and pay close attention to detail.
• Perform multiple duties in a high‑energy, fast‑paced working environment.
• Read, interpret and transcribe data to maintain accurate records.
• Lift objects that weigh up to 25 lbs.

• High School Diploma, or equivalent.
• Sales and customer service experience, in an area such as retail, preferred.
• Valid Driver’s License.
• Basic skills with Microsoft Office Suite (Word, Excel, and PowerPoint) preferred.

Car Max is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant’s request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.