Optical Sales Associate

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Full‑time Optical Sales Associate in Pewaukee, WI. On‑the‑job training provided, no experience necessary. Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre‑screening activities prior to patient exams, prepare work orders for the Optical Lab, process medical billing information and maintain frame inventory.

• Competitive wages & sales incentives
• Competitive time‑off package including vacation, volunteer and personal days
• Eligible for sick pay and state‑law Safe leave
• Health & wellbeing benefits: medical, life, dental, vision, short‑ and long‑term disability
• Voluntary cafeteria offerings
• Employee Assistance Program
• On‑the‑job training & certification
• Teammate recognition program

• Provide excellent customer and patient service according to company and Optical Center standards.
• Analyze patient eyewear needs and recommend specific lenses, lens coatings and frames.
• Assist patients in selecting frames according to style and color; ensure coordination with facial and eye measurements and prescriptions.
• Order and dispense eyewear accurately and professionally.
• Assist patients with proper frame repairs and adjustments.
• Show patients how to insert, remove and care for their contact lenses.
• Assist the Optometrist with case histories and screenings.
• Maintain a complete knowledge of third‑party plans and claims.
• Explain promotions and special lens offerings to patients and customers.
• Balance accounts, prepare work orders for the Optical Lab and process medical billing information.
• Ensure proper merchandising of frame inventory.

• High School Graduate or equivalent.
• Maintain required state license.
• Complete Shopko OCE Certification requirements and calendar modules to become certified.
• Previous experience in an office and/or optical dispensing is preferred.
• Able to handle multiple customer interactions and phone calls simultaneously.
• Able to work with patient eyewear needs including analyzing prescriptions, repairs, adjustments and lifestyle dispensing.

• Effectively communicate at all levels within the organization through written and verbal communication.
• Read and write at a high school graduate level.
• Sit or stand for extended periods.
• Operate office equipment (e.g., computer, telephone, fax machine, copier).
• Lift 10 to 20 pounds.
• See (near, distance, color, depth perception).
• Use manual and finger dexterity, hand/arm steadiness.
• Operate cash register, optical equipment and tools.
• Work normal and extended hours, including evenings, nights and weekends.
• Travel independently to support company objectives and personal development.