Associate Patient Care Coordinator

Sign-On Bonus

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Explore opportunities with Optum, in strategic partnership with Pro Health Care. Pro Health Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well‑being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high‑quality care delivery to our patients.

Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together.

The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

N16W24131, Riverwood Drive, Waukesha, WI53188

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides way finding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• May perform other duties upon request

• High School Diploma/GED (or higher)
• 1+ years of customer service experience in an office setting or professional work environment
• Beginner level of proficiency in Microsoft Office products
• Must be 18 years of age OR older
• Ability to work the following schedule
• Week 1:
  Monday - Friday from 7:30am - 4:00pm
• Week 2:
  Monday - Friday from 7:30am - 4:00pm
• Week 3:
  Monday - Friday from 7:30am - 4:00pm
• Week 4:
  Tuesday - Friday from 7:30am - 4:00pm and Saturday from 7:45am - 4:00pm

• Experience in a medical office or hospital admitting/registration office
• Experience with electronic medical records system
• Knowledge of medical terminology

• Strong communication and customer service skills both in person and via phone
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with others
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast‑paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

PLEASE NOTE The sign‑on bonus is only available to external candidates. Candidates who are currently working for United Health Group, United Healthcare or a related entity in a full‑time, part‑time or per diem basis ("Internal Candidates") are not eligible to receive a sign‑on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits…